Chatbot Free Trial: Compare Plans and Costs

Essential

ChatBot.com Essential is listed at $19 per user per month when billed annually, or $25 per user per month when billed monthly. The plan includes an AI chatbot, live chat, a shared inbox and a ticketing system. An independent pricing report lists 10 AI resolutions per month for Essential.

The per-user price means the base subscription rises with the number of seats. The reported figures do not establish a seat minimum, so do not assume a minimum beyond the per-user pricing. The evidence does not give a confirmed Essential overage price or explain how resolution packs apply to this plan. Check the current checkout and plan terms for those details before budgeting.

Growth

Growth is listed at $79 per user per month with annual billing and $99 per user per month with monthly billing. The plan includes 200 AI Agent resolutions per month according to the independent pricing report; ChatBot.com material also describes Growth as adding 200 resolutions, chat history and advanced reporting. The additional cost driver is usage: the report describes 50-resolution packs at $49.50 each when the included allowance is reached, with automatic refill and billing at renewal. Verify whether those settings and prices still apply before relying on them.

The price is per user, so a team’s seat count and resolution use can both affect the bill. The available terms do not establish trial-day caps, exact conversion behavior after the trial, or cancellation steps. Confirm each in the product before starting a trial if you need a particular evaluation window.

Enterprise

Enterprise pricing is custom or quote-based. ChatBot.com describes dedicated onboarding, service-level agreements and a dedicated account manager for this tier. Enterprise pricing is custom or quote-based, so request the proposed price, usage allowance, seat minimum and overage rate when seeking a quote. Trial access is described as including chatbot, live chat, workflows and analytics, but that does not establish that every Enterprise feature or limit applies during the trial. Ask for the proposed seat count, included resolutions, overage rules and renewal terms in writing before comparing a quote.

What to test during a chatbot free trial

Use the trial to test the tasks your support team handles most often, not just a sample question. Add representative help content and check whether the chatbot can answer from it; then test what happens when the answer is uncertain and a person needs to take over. This helps you assess the workflow as well as the automated response.

Before the trial ends, record the plan’s billing basis, the number of paid seats your team needs and how usage is counted. A per-user subscription and a usage allowance affect costs differently, so compare those line items separately. Ask how the account renews, whether extra usage triggers a charge, and where to find the current plan terms. For a broader comparison of AI chatbot options for customer support, consider fit alongside the headline price.

A trial is useful for testing the workflow, but the subscription bill depends on the plan, seats and usage after the trial. The following subscription totals use the reported ChatBot.com Growth rates of $79 per user per month with annual billing and $99 per user per month with monthly billing. Annual totals multiply the annual-billed monthly rate by 12. They are base subscription amounts only; they exclude any resolution packs and do not assume a particular volume of AI resolutions.

Solo user

At one seat, the Growth base subscription is $79 for a month at the annual-billed rate, or $948 for a year. At the monthly-billed rate, it is $99 per month, or $1,188 across 12 months. The independent report gives a separate example of a solo user with 400 resolutions: it calculates 200 extra resolutions beyond the reported 200 included, or four packs costing $198. That example uses the reported pack price and does not establish whether the rate or pack rules remain current.

Five-person team

At five seats, the annual-billed base is $395 per month, or $4,740 across 12 months. At the monthly-billed rate, the base is $495 per month, or $5,940 across 12 months. These totals assume every person is a paid user and exclude overages. No five-person usage volume is established here, so an all-in cost cannot be calculated without the team’s expected resolutions and current pack terms.

Ten-person team

At ten seats, the annual-billed base is $790 per month, or $9,480 across 12 months. At the monthly-billed rate, the base is $990 per month, or $11,880 across 12 months. These are subscription-only totals. These are subscription-only totals and exclude any additional resolution packs. To estimate a ten-person team’s all-in cost, add any applicable usage charges to the base subscription.

The price may suit a team that values the included support workflow and can forecast seats and AI resolutions. It is harder to budget from the entry price alone if both the team and resolved volume are likely to grow. Before comparing offers, write down the users who need seats, the expected AI usage, whether billing is monthly or annual, and what happens at the usage limit. Do not treat a 14-day trial as evidence of the paid plan’s long-term cost.