Customer Service Outsourcing Cost: Compare Rates

Free

Free costs EUR 0. It includes 30 AI conversations as a one-time allowance, one agent and one team member, a website widget, the helpdesk inbox, basic analytics, and 2 MB of knowledge across up to 10 sources. The widget carries a momo badge. A conversation can contain up to 10 AI replies on Free. This is a way to try a software-based front line, not a monthly outsourcing allowance or a substitute for a person scheduled to answer calls.

Starter

Starter costs EUR 29 per month or EUR 319 per year. The yearly amount equals 11 times the monthly price. It includes 500 AI conversations per month, one agent, two team members, the website widget and email channel, a helpdesk inbox and Help Center, basic analytics, and 20 MB of knowledge across up to 50 sources. There is no momo badge. Paid conversations can hold up to 25 AI replies. These limits describe AI use and team access; they do not buy a dedicated or shared human agent.

Growth

Growth costs EUR 129 per month or EUR 1,419 per year. It includes 2,000 AI conversations per month, three agents, five team members, a Slack channel, API, Zapier and webhooks, advanced analytics, and 100 MB of knowledge across up to 200 sources. It may suit a team that wants more AI capacity and the listed connections, while keeping people available in the shared inbox for cases that need them.

Scale

Scale costs EUR 399 per month or EUR 4,389 per year. It includes 6,000 AI conversations per month, 10 agents, 10 team members, API, Zapier and webhooks, advanced analytics, and 500 MB of knowledge across up to 1,000 sources. The plans are flat fees with included conversation allowances. There is no per-resolution fee or credit pack. No outsourced staffing, phone service, or provider onboarding is included in these software plan prices. Before choosing, compare the included allowance with your own expected conversations and decide who will handle tickets when the AI is unsure.

Estimate labor before comparing software

A transparent hourly example starts with the published hourly estimate of $8–$42 per staffed hour. For illustration, assume each agent is billed for 160 hours per month, the full-time monthly-hours assumption used in a cost calculation. This is arithmetic on the rate and hours, not a provider quote; the chosen rate does not establish a region, service scope or contract.

Staffing assumption	Monthly labor at $8–$42/hour	Annual labor at the same hours and rates
One agent, 160 hours/month	$1,280–$6,720	$15,360–$80,640

These five-agent totals are calculated by multiplying the one-agent range by five; they illustrate labor arithmetic, not a provider quote. | Ten agents, 160 hours each/month | $12,800–$67,200 | $153,600–$806,400 |

The annual figures multiply the monthly labor totals by 12 and assume the same hours and hourly rates continue throughout the year. They do not include one-time setup, extra technology, training or management costs. Quotes may also have minimum-hour commitments, shift coverage requirements, rounding rules or peak pricing, so the invoice can differ from simple hourly arithmetic.

Compare those labor totals with software on its own terms: the monthly momo plans are EUR 0, EUR 29, EUR 129 and EUR 399. Annual paid billing is EUR 319, EUR 1,419 and EUR 4,389. The currencies and work purchased differ, and AI conversations are not equivalent to staffed hours. A software plan may be worth evaluating when many questions can be answered from approved business content and a human inbox can handle the exceptions. Outsourced agents remain the relevant budget for scheduled human coverage, including phone support. For a broader view of where automation can fit, see what to automate and keep human.