Customer Service Tools Free: Compare Plans

Free: EUR 0

The Free plan includes one agent and one team member, a website widget, a shared helpdesk inbox and basic analytics. It comes with 2 MB of knowledge across up to 10 sources and a badge on the widget. The allowance is 30 AI conversations one time, not 30 every month. A conversation can contain up to 10 AI replies on Free. This can suit a solo operator who wants to try customer-facing answers grounded in business content and can work within a one-time allowance. It is not a recurring monthly volume budget.

Starter: EUR 29 per month or EUR 319 per year

Starter includes 500 AI conversations per month, one agent and two team members. The plan adds the website widget and email channel, a helpdesk inbox, a Help Center, basic analytics, and 20 MB of knowledge across up to 50 sources. It has no badge. Paid-plan AI conversations can contain up to 25 AI replies. Starter is the lowest paid plan, but the one-agent limit matters if several people need to operate as agents. The two team-member allowance and the agent count are separate limits.

Growth: EUR 129 per month or EUR 1,419 per year

Growth includes 2,000 AI conversations per month, three agents and five team members. It includes a Slack channel, API, Zapier and webhooks, advanced analytics, and 100 MB of knowledge across up to 200 sources. This tier is for a support team that needs the stated collaboration and connection options in addition to a larger monthly conversation allowance. The plan fee does not rise with each AI resolution; the included conversation allowance is the usage limit to plan around.

Scale: EUR 399 per month or EUR 4,389 per year

Scale includes 6,000 AI conversations per month, 10 agents and 10 team members. Its allowance is 500 MB of knowledge across up to 1,000 sources, with API, Zapier and webhooks plus advanced analytics. The listed live channels today are website widget, email and Slack; channel availability depends on the plan. Shopify is in preview, while WhatsApp, Instagram and Messenger are coming soon, not available channels to budget for today. Yearly billing is 11 times the monthly price for every paid plan. Pricing is a flat fee with included AI conversations: there are no per-resolution fees or credit packs. The AI model is chosen through OpenRouter.

Estimate the bill by team size

These examples use the published plan prices and the number of agents and teammates each plan includes. They are not a like-for-like comparison with tools priced per seat: the plan limits and billing units differ. Annual totals use the stated yearly prices, rather than multiplying a monthly price by 12.

Solo support

A solo operator can start on Free at EUR 0, with one agent and one team member. That includes 30 AI conversations one time, so it is a way to start without a recurring plan fee, not a continuing monthly conversation allowance. If the operator needs a paid monthly allowance, Starter costs EUR 29 per month or EUR 319 per year and includes 500 AI conversations per month. Starter has one agent and two team members. The annual bill is EUR 319; paying monthly for 12 months would total EUR 348. The difference follows from yearly billing being 11 times the monthly price.

Five-person team

For a team of five people who need agent capacity, Growth is the listed plan that includes five team members, with three agents. It costs EUR 129 per month or EUR 1,419 per year and includes 2,000 AI conversations per month. The annual price is below 12 monthly payments, which would total EUR 1,548. Check the distinction between agents and team members before choosing: Growth includes five team members, but not five agents.

Ten-person team

Scale includes 10 agents and 10 team members, so it is the listed tier for a team that needs those capacities. It costs EUR 399 per month or EUR 4,389 per year, with 6,000 AI conversations per month. Twelve monthly payments would total EUR 4,788. The annual price is EUR 4,389.

These examples do not add speculative onboarding, migration or channel charges. The stated pricing has a flat plan fee and included AI conversation allowance, with no per-resolution fee or credit packs. Before paying for any customer service tool, check whether its price is per user, per agent, per workspace, per conversation or tied to an add-on. Those units change the bill as people or usage increase. For example, a per-agent figure cannot be multiplied by a team size unless the number of billed agents and the billing period are clear. A separately priced AI add-on or resolution charge should be counted separately from the base plan. Upgrade when the included monthly conversation allowance, agent count, knowledge capacity or plan features no longer fit the support workflow.