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Data Deletion

Last updated: 05.10.2026

You can ask us to delete your data at any time. This page explains how, for both people who chatted with a business that uses momo and for businesses that use momo themselves.

If you chatted with a business that uses momo

momo is used by businesses to answer questions from their visitors and customers on their website, by email, Slack, Shopify, WhatsApp, Instagram and Messenger. If you sent a message through one of these, the business is responsible for your data and momo processes it on its behalf.

To have your messages deleted:

  1. Send an email to support@askmomo.eu from the address you used, or tell us the name of the business and the account you messaged us through (for example your WhatsApp number, or your Instagram or Facebook name).
  2. We confirm that the request is yours, and then delete the conversations and any contact details linked to you, including the name, profile ID and phone number that the messaging platform passed to us.
  3. We confirm by email once it is done.

You can also contact the business directly. They can delete your conversations from their momo account.

If you are a business using momo

You can delete a connected channel, a single agent or your whole account yourself in the momo dashboard. Deleting removes the related content, conversations, contacts and stored access tokens.

To disconnect momo from your Meta accounts:

  • Facebook and Messenger: Facebook Settings → Business Integrations → remove momo.
  • Instagram: Instagram Settings → Website permissions → Apps and websites → remove momo.
  • WhatsApp: disconnect the number in the momo dashboard. You can also remove momo's access in Meta Business Settings → Integrations.

Disconnecting stops momo from receiving or sending messages. To also delete the data we have stored, delete the channel or account in momo, or email support@askmomo.eu.

What we delete and what we keep

We delete the personal data we hold about you in conversations, contacts, accounts and connections. We may keep limited data we are required by law to retain (for example invoices), and we only keep it as long as the law requires.

Backups are overwritten on their normal schedule and are not restored in a way that would bring deleted data back.

How long it takes

We confirm your request promptly and complete it within 30 days.

Contact

support@askmomo.eu

Goodrepublic UG (haftungsbeschränkt) · Karl-Kunger-Straße, 12435 Berlin, Germany

See also our Privacy Policy and Terms of Service.