Free Help Desk Ticketing System: Compare Plans
A free help desk ticketing system can cost EUR 0; momo’s paid plans range from EUR 29 to EUR 399 per month, or EUR 319 to EUR 4,389 yearly. Free ticketing can mean a hosted service with published limits or software your team installs and maintains. Compare the confirmed caps and costs before choosing a system for customer or internal support.
Free help desk plans: limits at a glance
These options have different operating models. Published user and ticket limits are shown where confirmed; a missing cap is not evidence that a plan is unlimited.
Ticket counts and AI conversation allowances measure different activity. A free software price does not establish the cost of staff time, setup or infrastructure.
Plans
Free
The Free plan costs EUR 0. It includes a website widget, helpdesk inbox, basic analytics, one agent, one team member and 30 AI conversations as a one-time allowance—not a monthly reset. Each AI conversation can contain up to 10 AI replies. Knowledge is limited to 2 MB across up to 10 sources, and the widget carries a momo badge. This is a way to try an AI front line and shared inbox, not a recurring monthly allowance for a growing queue.
Starter
Starter costs EUR 29 per month or EUR 319 per year. It includes 500 AI conversations per month, one agent and two team members. The plan adds a website widget, email channel and Help Center, alongside the helpdesk inbox and basic analytics. You can add up to 20 MB of knowledge in 50 sources, and the widget has no momo badge. Paid-plan AI conversations can contain up to 25 AI replies. The listed plan price is a flat fee; there is no per-resolution charge or credit pack.
Growth
Growth costs EUR 129 per month or EUR 1,419 per year. It includes 2,000 AI conversations monthly, three agents and five team members. Slack, API, Zapier and webhooks are available on this plan, along with advanced analytics. Its knowledge allowance is 100 MB across up to 200 sources. Email and the website widget are live channels; Shopify is in preview, not a live capability to rely on.
Scale
Scale costs EUR 399 per month or EUR 4,389 per year. It includes 6,000 AI conversations per month, 10 agents and 10 team members, plus API, Zapier, webhooks and advanced analytics. Knowledge is limited to 500 MB across up to 1,000 sources. The stated price model is the plan fee and included conversation allowance, rather than a charge for each resolved ticket. No extra add-on price is assumed here.
11×
Yearly billing is 11 times the monthly price
For example, Starter is EUR 29 monthly or EUR 319 yearly. Compare the plan allowance and team-member limit with the workload you expect; the Free conversation allowance is one-time, not monthly.
A flat plan fee with an included AI conversation allowance.
Real costs
Worked plan totals for different team sizes
These examples use momo plan fees and team-member limits only. They do not estimate labor, hosting, setup or migration costs. A team member is not automatically the same as an agent: check both limits against the people who need access and the work they do.
Solo support
For one person who wants a recurring allowance, Starter is EUR 29 per month or EUR 319 for a year. It allows one agent and two team members, with 500 AI conversations per month. Free costs EUR 0 and has one agent and one team member, but its 30 AI conversations are one-time. The free option therefore has no monthly software fee, while Starter provides a recurring monthly conversation allowance.
Five-person team
Growth costs EUR 129 per month or EUR 1,419 for a year. It includes five team members, three agents and 2,000 AI conversations per month. This is the plan in this set whose team-member allowance matches a five-person team. The price does not increase per resolved conversation; the relevant usage boundary is the included monthly AI conversation allowance.
Ten-person team
Scale costs EUR 399 per month or EUR 4,389 for a year. It includes 10 team members, 10 agents and 6,000 AI conversations monthly. That gives the stated team size room within the listed plan allowance, subject to the AI conversation cap.
When a free option is worth the trade-off
A zero software price may suit a team that can work within a free plan’s confirmed limits, or that is prepared to operate downloadable software. osTicket is free downloadable software. Teams choosing the downloadable option need to install and operate it; the software price does not include an established cost for their hosting or maintenance. Spiceworks describes its Core plan as hosted and says it handles backups and maintenance. Raiseaticket describes a cloud-hosted free plan with five agents and 500 tickets monthly. Those claims make the operating model clearer, but do not put a price on your team’s setup or staff time. For an AI front line with a shared inbox, compare the included conversation allowance and team limits against those costs rather than treating every ticketing plan as interchangeable.
momo plans and included conversations
Choose a flat-fee plan by monthly AI conversation allowance, team size and the channels or knowledge capacity you need.
Included: Helpdesk inbox on every plan, including Free. · AI answers use your own knowledge; when the AI is not confident, it says it is not sure and opens a ticket.
Free
Try momo with real visitors.
€0€0 forever
- 30 AI conversations, one-time
- 1 agent, 1 team member
- Website widget
- Helpdesk inbox
- Basic analytics
- 2 MB of knowledge, 10 sources
Starter
One agent, steady traffic.
€29€27per month
- 500 AI conversations / month
- 1 agent, 2 team members
- Website widget and email
- Helpdesk inbox and Help Center
- Basic analytics
- No momo badge
- 20 MB of knowledge, 50 sources
Growth
More agents, more channels.
€129€118per month
- 2,000 AI conversations / month
- 3 agents, 5 team members
- Slack, Shopify, WhatsApp, Instagram, Messenger
- API, Zapier and webhooks
- Advanced analytics
- 100 MB of knowledge, 200 sources
Scale
High volume, every channel.
€399€366per month
- 6,000 AI conversations / month
- 10 agents, 10 team members
- Every channel
- API, Zapier and webhooks
- Advanced analytics
- 500 MB of knowledge, 1,000 sources
Need more resources or custom solutions? Contact us for Enterprise plans
Free ticketing system questions
Check the difference between a ticketing limit, an agent limit and an AI conversation allowance before comparing plans.
Which free help desk plans include ticketing, and what agent or ticket limits are confirmed for a free ticketing system?
Zoho Desk is described as free for three users, and its free helpdesk information covers managing tickets. Raiseaticket confirms five agents and 500 tickets per month on its free cloud plan. Spiceworks Core is a free, supported cloud help desk, and osTicket is free downloadable software. Teams comparing free open-source ticketing systems can also consider osTicket.
Does Zoho Desk's free plan include a public help center and ticket assignment rules?
Zoho's free-plan information describes a help center and ticket intake through email, web forms and self-service portals. The information here does not settle which help-center features are public or which assignment rules are included at no cost. Do not assume that a particular routing rule is part of Free based on a general feature description.
Is osTicket free, and what work does self-hosting leave to the team?
osTicket describes its downloadable software as completely free and lists email, web-form and API ticket intake. The installation instructions mean a team choosing the downloadable software must account for getting it installed and operated. No hardware, hosting-provider, implementation or maintenance price is established here, so the software price alone is not a full operating-cost estimate.
Does Spiceworks still offer a free cloud help desk plan?
Spiceworks describes Core as a free and supported cloud help desk option. It also says the cloud service is hosted for the customer, with backups and maintenance handled by Spiceworks. The stated information does not give Core’s seat, ticket, channel or reporting limits.
How do email, web-form and portal ticket intake differ across free plans?
Zoho describes tickets arriving through email, web forms and self-service portals. osTicket lists email, web forms and API intake, while Raiseaticket lists email, a web portal and a form on your site. These are the intake methods stated for those products; they do not establish equivalent plan limits or features.
Start with a shared inbox and cautious AI
Try the Free plan, ground answers in your own content, and let your team take over when a conversation needs a person.