Free Live Chat for Website: Compare Free and Paid Plans

Free: EUR 0

Free costs EUR 0 and includes a one-time allowance of 30 AI conversations. It is not a monthly allowance that replenishes. The plan has one agent and one team member, a website widget, the shared helpdesk inbox, basic analytics, and up to 2 MB of knowledge in up to 10 sources. The widget displays a momo badge. Each Free AI conversation can contain up to 10 AI replies.

The knowledge sources can include a website crawl, PDFs, Word files, plain text, and Q&A pairs. The AI retrieves passages from that knowledge, drafts an answer, and checks its draft against those sources. When it is confident, the answer goes out with citations. When it is not confident, the visitor is told it is not sure and a ticket is opened for the team. A teammate can take over a conversation live, and a human answer can be saved as approved knowledge through Teach.

Starter: EUR 29 monthly or EUR 319 yearly

Starter includes 500 AI conversations per month, one agent, two team members, the website widget and email channel, a helpdesk inbox and Help Center, basic analytics, and up to 20 MB of knowledge in up to 50 sources. It has no momo badge. Paid-plan conversations can contain up to 25 AI replies. Yearly billing is 11 times the monthly price: EUR 319 for the year, equivalent to EUR 29 per month when billed yearly.

Growth: EUR 129 monthly or EUR 1,419 yearly

Growth includes 2,000 AI conversations per month, three agents, five team members, Slack, API, Zapier and webhooks, advanced analytics, and up to 100 MB of knowledge in up to 200 sources. Yearly billing is EUR 1,419, equivalent to EUR 129 per month when billed yearly.

Scale: EUR 399 monthly or EUR 4,389 yearly

Scale includes 6,000 AI conversations per month, 10 agents, 10 team members, API, Zapier and webhooks, advanced analytics, and up to 500 MB of knowledge in up to 1,000 sources. Yearly billing is EUR 4,389, equivalent to EUR 399 per month when billed yearly. The hosted plans are priced in euros; momo only sells in euros. Each plan is a flat fee with included AI conversations, not a per-resolution charge or credit-pack purchase.

What to check before choosing a free website chat app

Start by checking what the product counts: an AI conversation, live-agent chat, session, active user, or customer profile can each mean something different. Also check whether an allowance is one-time or monthly, how many agents can respond, and how long chat history remains available. These distinctions matter when comparing a free live chat for website app with a plan that advertises a large allowance but counts a different unit.

For example, a solo operator who wants to test AI answers can use Free's one-time 30-conversation allowance, one agent, and one team member. If the test demonstrates a need for recurring capacity, Starter provides 500 AI conversations per month for EUR 29 monthly, or EUR 319 yearly. The yearly price is 11 monthly payments; the monthly equivalent remains EUR 29 when billed yearly. This is a plan-fee comparison, not an estimate of extra usage charges: the stated pricing has no per-resolution fee or credit-pack purchase.

Before installation, confirm that the widget, available channels, knowledge capacity, and handoff match your workflow. Shopify is in preview, while WhatsApp, Instagram, and Messenger are coming soon, so they are not current channels to include in a cost comparison. For setup considerations, see the live chat application for website guide and chat support software comparison.

What a small team really pays

For a solo operator, the lowest-cost option is Free at EUR 0. That gives one agent and one team member, but the 30 AI conversations are a one-time allowance. If the work needs a recurring monthly AI allowance, Starter costs EUR 29 monthly or EUR 319 yearly. The yearly amount equals 11 monthly payments, so its monthly equivalent is EUR 29 when paid for the year.

A five-person team fits the listed team-member limit on Growth, which includes five team members and three agents. The plan fee is EUR 129 monthly, or EUR 1,419 yearly. The annual amount is equivalent to EUR 129 monthly when paid yearly. The plan includes 2,000 AI conversations per month. Team members and agents are separate plan limits: a team with five people should check the number of people who need agent access against the three-agent allowance.

A ten-person team fits the listed team-member limit on Scale, which includes 10 team members and 10 agents. The fee is EUR 399 monthly, or EUR 4,389 yearly, with 6,000 AI conversations each month. These are plan totals, not a per-person charge. The yearly amount is equivalent to EUR 399 monthly when paid yearly.

These examples use the plan whose stated team-member allowance matches the team size. They do not assume that every person needs agent access, or that every conversation uses the same number of AI replies. The Free plan allows up to 10 AI replies in a conversation; paid plans allow up to 25.

What drives the bill

The listed momo plan fee is driven by the selected plan, rather than the number of resolutions. The plans have different monthly AI conversation allowances, agent and team-member limits, knowledge capacity, and included channels or tools. Choosing a higher plan changes the flat plan fee and those included limits. There are no per-resolution fees or credit packs in the stated pricing model.

Before choosing, estimate how many AI conversations you expect to handle, how many teammates need to work in the inbox, and which listed channels matter to your workflow. Also check whether your knowledge collection fits the source and storage limit. Those are practical upgrade triggers; they do not create an extra per-resolution charge. Shopify is in preview, while WhatsApp, Instagram, and Messenger are marked coming soon, so do not include them in a current-channel cost calculation.