Free Online Ticket System: Compare Plans and Limits

Freshdesk Free, Growth, Pro and Enterprise

The Free Program is listed for up to two agents and lasts six months. After that period, or if the team needs more than two agents, the team must consider an upgrade. The listed free features include email ticketing, a knowledge base, reporting and email support; another description lists email and social ticketing and automatic assignment. The free plan’s ticket-volume, automation-rule and SLA limits are not specified.

Growth costs $19 per agent per month when billed annually. Pro costs $55 per agent per month billed annually, and Enterprise costs $89 per agent per month billed annually. These are per-agent prices, so the total changes with the number of licensed agents. Day passes are also listed for occasional agents, but no day-pass price is established here. Taxes and add-on prices are not included in these figures.

Zoho Desk Free and Standard

The free tier is listed for up to three users, with simple email ticketing. A listed Standard price is ₹800 per user per month with annual billing; pricing varies by region. A separate pricing summary lists paid plans from $7 per user per month billed annually for Express and Standard at $14. Those figures conflict in currency and plan detail, so they are not a dependable basis for a current regional budget. Confirm the price shown for the business’s region before comparing paid totals. Ticket-volume limits and the free tier’s duration are not established in the supplied details.

HubSpot Service Hub Free and Starter

The free tier is listed for up to two users and one shared inbox, with ticket pipelines, basic bots and reporting. Starter is listed at $7 per seat per month with a monthly commitment, or $20 per seat per month when paying monthly. Avoid estimating the cost of a larger team from those figures until the current seat price and billing terms are confirmed.

Free and self-hosted options

osTicket is listed as unlimited for self-hosted use. HelpDeskZ is also described as self-hosted, with no agent limit stated, and requires the team to manage its server and installation. Spiceworks is described as a cloud help desk with unlimited agents, tickets and users. LiveAgent’s free plan is listed with unlimited agents, two email accounts and one live chat channel, but no integrations, automation rules or SLAs. These are different operating models and capabilities, not interchangeable definitions of “free.”

How to choose a ticketing system for a small business

Start with the number of people who need access and whether a free plan has a time limit. Freshdesk Free is listed for up to two agents for six months, Zoho Desk Free for up to three users, and HubSpot Service Hub Free for up to two users and one shared inbox. Those caps describe people, not how many tickets a team can handle. Check the listed channels and included tools against the work your team actually does, too.

Next, decide who will operate the service. A hosted help desk avoids having your team manage its server, while a self-hosted option such as osTicket or HelpDeskZ requires installation and ongoing administration. Compare that workload with the cost of a hosted subscription rather than treating software with no stated subscription price as cost-free to run.

For a paid plan priced per agent, multiply the monthly rate by the number of agents and then by twelve for a year. At Freshdesk Growth’s listed annual-billed rate, one agent costs $19 per month, or $228 for twelve months; five agents cost $95 per month, or $1,140 for twelve months. These totals exclude taxes and unpriced extras. For alternatives, compare support ticket system software and open-source help desk software by fit, limits and operating effort.

What a ticket system costs for a small team

For a solo agent, Freshdesk Growth’s annual-billed rate works out to $19 per month, or $228 across twelve months, before taxes or unpriced add-ons. For a five-agent team, the same rate produces a subscription total of $95 per month and $1,140 for twelve months. For ten agents, it is $190 per month and $2,280 for twelve months. These totals multiply the quoted per-agent price by the number of agents; they do not include implementation, onboarding, taxes or any extras whose prices are not given.

That calculation shows why the billing basis matters. A per-agent plan grows with the number of people who need access. For occasional teammates who handle tickets at busy times, check whether day passes suit the workflow and confirm their price before budgeting. For a product with a user cap, a team should also check what happens when another person needs access. Freshdesk’s free program is capped at two agents, while Zoho Desk’s free tier is listed for three users and HubSpot Service Hub Free for two users.

A self-hosted ticket system has a different cost shape. osTicket is listed as unlimited for self-hosted use, and HelpDeskZ requires the team to manage the server and installation. The software price alone does not tell you what hosting, setup, maintenance or support will cost. Those operating costs are not quantified here, so a fair comparison needs a separate estimate from whoever will run the system.

momo uses flat EUR plan fees rather than a per-resolution charge or credit packs. Paid plans include a defined monthly number of AI conversations, while Free has a one-time allowance. That makes the bill less dependent on how many tickets a human closes, but it is still important to compare the included AI-conversation allowance with the volume the team expects to route through the AI. An AI conversation can contain up to 25 AI replies on paid plans and up to 10 on Free.

The price is worth paying when the included limits fit the workflow and the team can spend less time repeating answers or sorting conversations than the plan costs. For an online shop, start by listing frequent shipping, returns and product questions. For a support lead, include who needs inbox access, which channels matter today, and what happens when the AI cannot answer. Do not treat an unknown ticket cap as unlimited, or a self-hosted software price as the complete operating cost.