How Much Do Chatbots Cost?
How much do chatbots cost? Prices range from free plans to custom-priced enterprise tools; business software may charge by seat, conversation, resolution, or usage. The right comparison starts with what counts as billable and what happens when you reach the limit.
Chatbot.com and momo: compare the billing units
ChatBot.com prices below are in USD. momo prices are in EUR. The usage allowances are different units, so the figures are not a like-for-like cost per conversation.
Currency, billing unit, and included usage differ. Do not convert an AI resolution into a conversation without a stated assumption.
Plan details
ChatBot.com Essential
Essential is listed at $19 per user per month when billed annually, or $25 per user per month with monthly billing. Its listed allowance is 10 AI resolutions a month. The plan also includes an AI chatbot, live chat, a shared inbox, and a ticketing system.
The price is per user, so the subscription total changes with the number of users. For an individual, the stated base is $19 per month on annual billing or $25 with monthly billing. A team needs to multiply the applicable per-user price by its seats. The plan also has a small resolution allowance: additional usage can cause automatic pack refills. Packs contain 50 resolutions and cost $49.50, with the charge billed at the next renewal. The stated evidence does not give a separate Essential onboarding fee or a different seat minimum, so those are not included in this cost comparison.
ChatBot.com Growth
Growth is listed at $79 per user per month billed annually, or $99 per user per month with monthly billing. It includes 200 AI resolutions each month, unlimited chat history, and advanced reporting. As with Essential, the per-user subscription means the base bill rises as seats are added.
When the monthly resolution limit is reached, 50-resolution packs automatically refill for $49.50 each. That is about $0.99 per additional resolution. A conversation and a resolution are not interchangeable measures: the plan allowance and overage are defined in resolutions, while a support team may count customer conversations. A cost estimate based on conversations therefore needs an explicit assumption about how many conversations become resolutions.
ChatBot.com Enterprise
Enterprise pricing is custom. The stated inclusions are dedicated onboarding, service-level agreements, and a dedicated Account Manager. There is no public price in the supplied plan facts to use for a team total, and no comparable usage allowance to add to the table. Treat the price as a scoped quote rather than extending the self-serve plan prices.
For all three tiers, compare the seat charge and the billable usage separately. A headline subscription price is not a complete monthly estimate when more seats or resolution packs are needed. The stated plan facts do not give a general rate for taxes, third-party services, integrations, or ongoing implementation work, so leave those out of a quote comparison until the provider specifies them.
$49.50
The usage cap can change the bill: check ChatBot.com pricing
On ChatBot.com, each automatic overage pack adds 50 AI resolutions for $49.50. Check whether the plan meters conversations, resolutions, messages, or credits before comparing its subscription price with another tool. If you are comparing the best AI subscription for personal use with business software, first check whether seats and team inbox access are part of the price.
Compare the base fee and the cost after included usage; estimate your likely monthly bill with the chatbot cost calculator.
A worked cost example
What 1,000 support conversations could cost
A useful example must state its counting assumption. The calculation below assumes that each of 1,000 support conversations requires one AI resolution. That is an assumption for illustration, not a conversion rate supplied by ChatBot.com. If fewer conversations become resolutions, the overage changes; if a conversation is not resolved by AI, the calculation may not describe the bill.
Growth includes 200 resolutions, leaving 800 assumed additional resolutions. At 50 resolutions per $49.50 pack, 16 packs cost $792. The figures below use the annual-billed Growth seat price of $79 per user per month. The overage calculation uses the stated pack price and assumes the same monthly usage in each month of the year. The example isolates subscription seats and assumed resolution packs, rather than treating its result as a complete provider quote.
| Team size | Monthly seat fee | Monthly assumed overage | Monthly total | Annual seat fee | Annual assumed overage | Annual total |
|---|---|---|---|---|---|---|
| Solo | $79 | $792 | $— | $948 | $9,504 | $— |
| Five people | $395 | $792 | $— | $4,740 | $9,504 | $— |
| Ten people | €790 | $792 | $— | $9,480 | $9,504 | $— |
The seat totals are the per-user price multiplied by the number of users. Annual totals multiply the monthly seat and assumed overage costs by twelve. Pack charges are described as billed at the next renewal; actual timing may therefore differ from the simple monthly presentation above. The table is a scenario, not a quote. A dash marks a combined total omitted here, not a zero charge.
Questions to ask before choosing a chatbot plan
Before subscribing, ask whether the advertised amount is per user, per workspace, or tied to usage, and whether billing changes when a threshold is reached. Confirm the exact billable event: a message, conversation, AI resolution, or credit can represent a different amount of work. Ask whether overage packs refill automatically, how many units each pack contains, and when the charge appears on the invoice. For a team, also check how many people need seats and whether every person who handles handoffs requires a paid account.
Next, map the bot’s intended work to its allowance. A plan’s included number is useful only when it uses a unit you can forecast from support records. If your records count customer conversations but the provider bills AI resolutions, do not assume a one-to-one match; state the assumption used in any estimate. Finally, ask the provider to distinguish software fees from implementation, integrations, training, and maintenance. Those scope items can matter when comparing a self-serve chatbot subscription with a custom build, so keep the quote and the usage calculation separate.
When the price may be worth it
A per-seat plan can be easier to assess when you know who needs access, but the total still depends on the number of seats and the usage allowance. A team that resolves more cases with AI than its included amount should budget for packs, rather than judging affordability from the base subscription alone. A store with repeated shipping and returns questions may want to compare the expected support volume with the plan’s exact billing unit. A support lead should also account for the people who need inbox access and the work needed to prepare and maintain the knowledge the bot uses.
A flat fee with an included number of AI conversations can make the software portion easier to forecast, provided your expected volume fits the plan. momo’s plans are priced in EUR, with a helpdesk inbox on every plan and no per-resolution fee or credit packs. The AI is instructed to say it is not sure below a confidence line and open a ticket for the team, rather than treating an uncertain answer as resolved. That handoff matters when a wrong answer about a refund or delivery would create more work than a human reply.
momo plans: compare included AI conversations
Choose a flat EUR plan fee with a stated monthly allowance on paid plans; the helpdesk inbox is included on every plan. Check the plan card for the allowance that fits your expected support volume.
Included: Helpdesk inbox for conversations that need a person, so an AI interaction can be handed to the team when it needs human attention. · Flat plan fee with no per-resolution fee or credit packs; compare the included conversation allowance with your own support volume.
Free
Try momo with real visitors.
€0€0 forever
- 30 AI conversations, one-time
- 1 agent, 1 team member
- Website widget
- Helpdesk inbox
- Basic analytics
- 2 MB of knowledge, 10 sources
Starter
One agent, steady traffic.
€29€27per month
- 500 AI conversations / month
- 1 agent, 2 team members
- Website widget and email
- Helpdesk inbox and Help Center
- Basic analytics
- No momo badge
- 20 MB of knowledge, 50 sources
Growth
More agents, more channels.
€129€118per month
- 2,000 AI conversations / month
- 3 agents, 5 team members
- Slack, Shopify, WhatsApp, Instagram, Messenger
- API, Zapier and webhooks
- Advanced analytics
- 100 MB of knowledge, 200 sources
Scale
High volume, every channel.
€399€366per month
- 6,000 AI conversations / month
- 10 agents, 10 team members
- Every channel
- API, Zapier and webhooks
- Advanced analytics
- 500 MB of knowledge, 1,000 sources
Need more resources or custom solutions? Contact us for Enterprise plans
FAQs about chatbot pricing
Do you have to pay for a chatbot?
No. Free plans exist, though their usage and team limits differ. momo Free is EUR 0 and includes 30 AI conversations as a one-time allowance, one agent, one team member, a website widget, and the helpdesk inbox.
What pricing model should I compare: per seat, conversation, resolution, or usage?
Compare both the recurring fee and the unit that triggers additional charges. Per-seat pricing grows with the number of people; a conversation, resolution, message, or credit allowance measures usage differently. Ask how the provider counts each unit and what happens at the cap before estimating a monthly total.
What extra costs should I budget for beyond the chatbot subscription?
Potential cost categories include setup, integrations, staff training, maintenance, external API or hosting charges, and usage above the included allowance. These costs vary by project and provider; do not assume they are included in a software subscription. Ask for the cap, refill behavior, taxes, and support terms in the quote.
How much can custom chatbot setup and maintenance cost?
Published estimates vary widely because a custom build can mean anything from a basic rules bot to a production system with integrations and ongoing support. The estimates supplied here include USD 5,000–15,000 or more for a basic custom rules-based bot and USD 20,000–80,000 or higher for an advanced AI agent, while another estimate gives USD 15,000–80,000 for a production-grade build. Treat these as directional estimates, not comparable quotes; scope, currency, region, and maintenance needs matter.
When is a self-serve chatbot plan more cost-effective than a custom build?
Self-serve SaaS can suit standard FAQ needs or an initial automation trial when the included channels, usage, and workflow fit. A custom build may involve engineering, integrations, hosting, and ongoing maintenance, so compare the full scope rather than only the initial development estimate. If your support process needs logic or connections beyond a standard FAQ workflow, define that scope before comparing prices.
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Start with the free plan, see how the AI answers from your business content, and take over conversations that need a person.