How Much Is Chatbot AI? Compare Support Plans

Free

Free costs EUR 0. It includes 30 AI conversations as a one-time allowance, rather than a monthly refill. The plan has one agent and one team member, a website widget, a shared helpdesk inbox, basic analytics, and 2 MB of knowledge across up to 10 sources. The widget carries a momo badge. This is a way to try answers and handoff with real visitors, but the allowance is not suited to ongoing monthly traffic.

Starter

Starter costs EUR 29 per month, or EUR 319 per year. Yearly billing is 11 times the monthly price. The plan includes 500 AI conversations per month, one agent and two team members, plus the website widget, email channel, inbox and Help Center. It has basic analytics and 20 MB of knowledge across up to 50 sources. Paid conversations can contain up to 25 AI replies. No per-resolution fee or credit packs are added to the plan price.

Growth

Growth costs EUR 129 monthly or EUR 1,419 yearly. It includes 2,000 AI conversations per month, three agents and five team members. The plan adds a Slack channel, API, Zapier and webhooks, advanced analytics, and 100 MB of knowledge across up to 200 sources. The inbox remains part of the plan. This tier matches a five-person team by its included teammate count, without needing to add seats to reach that team size.

Scale

Scale costs EUR 399 monthly or EUR 4,389 yearly. It includes 6,000 AI conversations per month, 10 agents, 10 team members, API, Zapier and webhooks, advanced analytics, and 500 MB of knowledge across up to 1,000 sources. The price is a flat plan fee with an included conversation allowance. Across paid plans, each AI conversation can hold up to 25 AI replies.

There are no per-resolution fees or credit packs. The AI model is chosen through OpenRouter; model-provider charges and self-hosting operating costs are not included in these plan figures. Before choosing, estimate monthly conversations, teammates who need inbox access, knowledge size and the channels your customers actually use.

What the plan costs for different team sizes

A solo operator who wants a paid plan can choose Starter at EUR 29 monthly or EUR 319 yearly. That is the plan’s fixed fee, with 500 AI conversations per month and two team-member places included. The yearly price is the sum of 11 monthly fees; it is not a separate charge for usage. If a one-person operation can work within the one-time Free allowance, Free costs EUR 0, but its 30 conversations do not renew each month.

For a five-person team, Growth fits the included team-member count: EUR 129 monthly or EUR 1,419 yearly. The allowance is 2,000 AI conversations per month, with three agents. A team with five human teammates should distinguish teammate access from agent count when planning the workflow; the listed limits are separate. Growth also includes Slack, API, Zapier and webhooks.

For a ten-person team, Scale provides 10 team members and 10 agents for EUR 399 monthly or EUR 4,389 yearly. It includes 6,000 AI conversations per month. These totals cover the plan fee, not staff time spent maintaining help content or answering tickets that need a person.

Budget beyond the subscription

A fixed fee makes the plan bill easier to forecast, but it does not remove operating work. Set aside time to keep product, shipping and returns information current, review uncertain questions, and answer tickets that reach the inbox. Handoff details are chosen by the business, so decide what information your team needs before a ticket arrives. As human answers resolve gaps, they can be saved as approved knowledge through the Teach step.

Also account for costs outside the plan if you choose to self-host or bring a model-provider key: operating costs and model charges are not established by the plan prices above. Compare the subscription with the support work it can actually take off your queue, rather than assuming every incoming question will be answered automatically. The AI is told to say it is not sure below a confidence line and open a ticket; that handoff is part of the workflow, not a promise that staff work disappears.