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Terms of Service

Terms of Service

Effective Date: 05.10.2026

These Terms of Service ("Terms") govern access to and use of momo, the AI support desk operated at askmomo.eu, including the web application, the embeddable chat widget, the API and all connected channels and integrations (together, the "Service"). The Service is provided by Goodrepublic UG (haftungsbeschränkt), Karl-Kunger-Straße, 12435 Berlin, Germany ("momo," "we," "us"). By creating an account, subscribing to a plan or otherwise using the Service, you ("Customer," "you") agree to these Terms.

If you use the Service on behalf of a company, you confirm that you are authorised to bind that company to these Terms.

If you are an existing customer who began using the Service before the Effective Date above, these Terms take effect for your account 30 days after we send you notice by email, or on your first login after that period, whichever occurs first.

1. What the Service Is

momo learns from the website content, documents and Q&A that you provide, answers your visitors and customers on your behalf using AI, and hands conversations over to your team when needed. Depending on your plan, the Service can be used through the website chat widget, email, Slack, Shopify, WhatsApp, Instagram and Messenger (each a "Channel").

We are responsible for operating the Service, its hosting, security and backups. You are responsible for the content you add, how you configure the Service, the people you add to your account, and how you use the answers it produces.

The momo source code is available under its own license (PolyForm Internal Use License 1.0.0). That license applies only to the code. Use of our hosted Service is governed by these Terms.

2. Eligibility

The Service is intended for businesses and professionals. You must be at least 18 years old and able to enter into a binding contract. We do not provide the Service to individuals or entities located in, or subject to the jurisdiction of, any country or region subject to EU, UN or US sanctions, or to anyone on a related restricted-party list.

3. Accounts and Team Members

You must provide accurate registration information and keep your login credentials confidential. You are responsible for all activity under your account, including activity by the team members you invite. Tell us promptly at support@askmomo.eu if you suspect unauthorised access.

4. Plans, Fees and Payment

The Service is offered on a free plan with limited usage and on paid plans, as described on our pricing page. Paid plans are billed monthly or annually in advance via our payment provider, Stripe. Usage limits (for example the number of AI conversations, team members or sources) depend on your plan.

We may change our prices or plan limits. We will give at least 30 days' advance notice by email before a change takes effect for your existing subscription. Continuing to use the Service after the change takes effect constitutes acceptance.

If a payment fails, we may retry it and give you a grace period. If it remains unpaid, we may limit or suspend paid features, or downgrade your account to the free plan.

Fees are non-refundable, except where we fail to deliver the Service as promised, in which case we will refund the affected period at our discretion. If you cancel, your subscription continues until the end of the current billing period, and no partial refund is issued for the unused portion.

Fees charged by third-party platforms for use of a Channel are not included in our fees. See Section 8.

5. Term, Cancellation and Deletion of Data

You can cancel your subscription or delete your account at any time. After cancellation, your paid features end when the billing period ends. When you delete your account, or after the retention period below, we delete your content and conversation data. Once deleted it cannot be recovered, so export anything you need first.

We may suspend or terminate your access if you materially violate these Terms and do not fix the violation after notice, or immediately if the violation is severe or puts the Service or others at risk.

6. AI-Generated Answers

The Service uses AI language models to generate answers. AI-generated answers can be incomplete, outdated or wrong. momo is designed to answer from the content you provide, but we do not guarantee that any answer is accurate, complete or suitable for a particular purpose.

You are responsible for reviewing your content and the answers the Service gives, for monitoring conversations, and for how you rely on them. The Service is not a substitute for professional advice. Do not use it to make decisions with legal or similarly significant effects on people without human review.

You must make sure your visitors and customers know they are communicating with an automated system where required by law or by the rules of a Channel, including when a conversation moves from a human agent back to the AI. We provide settings to help with this, but compliance is your responsibility.

7. Your Content and Conversation Data

You retain all rights to the content you add to the Service (for example website content, documents, help articles and Q&A) and to the conversations held through it. You grant us a limited right to host, process and display this content solely to provide the Service to you.

You confirm that you have the rights and, where required, the consents and legal bases to add this content and to process the personal data of your visitors and customers through the Service.

For personal data of your visitors and customers that we process on your behalf, you are the controller and we are the processor. Our Data Processing Agreement is incorporated into and forms part of these Terms. Our own processing of personal data is described in our Privacy Policy.

We process and store personal data in Germany. To generate answers, conversation text and relevant content are sent to the AI model provider configured for your account. If you connect your own API key (for example through OpenRouter), your use of that provider is also subject to its terms.

8. Channels and Third-Party Platforms

Channels such as Shopify, Slack, WhatsApp, Instagram, Messenger and email are operated by third parties. When you connect one, you must have the right to do so and you must comply with that platform's terms and policies, including:

  • the Meta Platform Terms, Developer Policies and Messenger Platform policies for WhatsApp, Instagram and Messenger, including the WhatsApp Business Terms and Commerce Policy and the rules on messaging windows, message templates, opt-in and the permitted use of AI chatbots;
  • the Shopify, Slack and email provider terms that apply to you.

You are responsible for obtaining any required consent or opt-in from the people you message, for the content of any message templates you submit, and for any fees the platform charges you. For example, WhatsApp message fees are charged by Meta directly to your WhatsApp Business account.

Third-party platforms can change their rules, pricing, features and access at any time, and can restrict or suspend your accounts. We are not responsible for such changes or for unavailability or restrictions on their side. We may disable a Channel if the platform requires it or if its use risks the Service or other customers.

Our integration is independent of these platforms. momo is not affiliated with, endorsed by or sponsored by Meta, WhatsApp, Instagram, Shopify or Slack. Their names and logos belong to their owners.

9. Acceptable Use

You may not use the Service to:

  • host, send or generate content that is illegal under applicable law;
  • send unsolicited bulk communications (spam), phishing or deceptive messages, or message people who have not given a required opt-in;
  • impersonate a person or business, or mislead people into thinking they are talking to a human where disclosure is required;
  • infringe the intellectual property or privacy rights of any third party;
  • generate or distribute child sexual abuse material (such use will be reported to the relevant authorities), or content that harasses, threatens or discriminates against any person;
  • collect or process special categories of personal data (for example health data), payment card numbers or passwords through the chat, unless you have a lawful basis and appropriate safeguards;
  • operate the Service as a general-purpose AI assistant or resell access to it to third parties;
  • distribute malware, attempt to disrupt the Service, or probe, scrape or circumvent its security, rate limits or access controls;
  • exceed the limits of your plan or use the Service in a way that threatens its stability for others.

We do not monitor your content or conversations on an ongoing basis. On becoming aware of a specific violation (for example through a complaint), we may issue a warning and may suspend or terminate the account at our discretion if the violation is severe or not remedied. Report abuse to support@askmomo.eu.

10. Intellectual Property

We retain all rights to the Service, its software, design and branding. Nothing in these Terms transfers ownership of any of them to you. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your own business purposes during your subscription.

If you give us feedback or suggestions, we may use them without restriction or compensation.

11. Availability and Early Access

We aim to keep the Service available but do not guarantee uninterrupted operation. We may perform maintenance and update or change features. Parts of the Service may be labelled early access or beta, and may change or be withdrawn.

12. Warranty Disclaimer

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that AI-generated answers will be accurate.

13. Limitation of Liability

To the maximum extent permitted by law, our total liability arising out of or relating to these Terms or the Service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential or lost-profit damages, or for loss of data or business caused by AI-generated answers, third-party platforms or events outside our control.

Nothing in these Terms limits our liability for intent (Vorsatz), gross negligence (grobe Fahrlässigkeit), injury to life, body or health, breach of essential contractual obligations (Kardinalpflichten, limited to foreseeable, typical damage), under the German Product Liability Act, or in any other case where liability cannot be limited under applicable law.

14. Indemnification

You agree to indemnify and hold us harmless from third-party claims arising from your content, your use of the Service and its Channels, your messages to your visitors and customers, or your violation of these Terms (including Section 9), to the extent permitted by law.

15. Data Protection

We process personal data in accordance with applicable data protection law, including the GDPR. See our Privacy Policy and Data Processing Agreement. You can request deletion of personal data in stored conversations by contacting support@askmomo.eu.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you by email or in the Service of material changes. Continued use of the Service after the notified effective date constitutes acceptance of the updated Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The courts of Berlin, Germany have exclusive jurisdiction over any dispute arising from these Terms, to the extent permitted by law.

18. Force Majeure

Neither party is liable for failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, war, internet or infrastructure outages, outages of third-party platforms or AI providers, or governmental action.

19. Assignment

We may assign these Terms, in whole or in part, including in connection with a merger, acquisition or sale of assets. You may not assign these Terms without our prior written consent.

20. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

21. Contact

Questions about these Terms or the Service: support@askmomo.eu

Goodrepublic UG (haftungsbeschränkt) · Karl-Kunger-Straße, 12435 Berlin, Germany · HRB 243161 B (Amtsgericht Charlottenburg) · VAT DE353813913