Zendesk CRM Pricing: Plans and Costs

Support Team

The supplied annual-billing figure for Support Team is $19 per agent per month. A separate price listing gives $25 per agent per month for monthly billing. Treat those as the listed seat prices, not a complete account total: optional products and extended features may be billed in addition to the base plan. Zendesk describes Support as an email-based starting point, with the option to add support channels or move to Suite as needs grow (Zendesk describes Support plans as an email-based starting point).

The sourced feature summary describes Support Team as email-only ticketing, with automations, triggers, macros and prebuilt analytics dashboards. Do not assume this includes the broader Suite channel mix. The supplied plan mapping says Support Team is also included in Suite Team or available as a standalone plan (Zendesk's plan mapping distinguishes standalone Support plans from Suite tiers).

Suite Team

The supplied annual-billing price is $55 per agent per month; the separate monthly-billing figure is $69 per agent per month. The feature summary lists messaging, live chat, telephony, a knowledge base, omnichannel routing and AI agents. Zendesk presents Suite as a multichannel service package that combines ticketing with messaging, live chat, a Help Center and phone support.

The AI agent charge is tied to automated resolutions, so the seat amount alone may not represent the full bill. The supplied pricing details give an allowance of five resolutions per agent per month for Suite Team, followed by $1.50 per committed resolution or $2.00 pay-as-you-go (the AI pricing details give per-resolution charges after an allowance). Confirm the current allowance and rate before budgeting usage.

Suite Professional

The annual-billing figure is $115 per agent per month; the separate monthly figure is $149 per agent per month. Sourced distinctions include skills-based routing and an IVR phone tree, plus additional admin tooling. The supplied resolution allowance is ten per agent per month for Professional. Copilot is an agent-assist capability that suggests first replies for agents.

Suite Enterprise

The supplied annual pricing evidence lists Suite Enterprise as quoted by sales, not as a fixed amount. Sourced inclusions are Suite Professional capabilities, Copilot, a sandbox, approval workflows and custom roles. A separate description names intelligent triage and auto-assist among Copilot capabilities. Because no Enterprise seat price is supplied, a team total cannot be calculated responsibly.

What can change the Zendesk bill?

The seat price is only one part of the estimate. Start with the plan and the number of agents who need access, then identify any optional products or extended features your workflow requires. Zendesk states that these can be billed in addition to the base plan. For Suite, also account for AI-agent resolutions after the included allowance; the supplied details give different rates for committed and pay-as-you-go resolutions, so confirm the terms that apply to your account.

Phone usage can affect the total too: supplied pricing material describes phone numbers and call minutes as usage-based. Ask which charges apply to the channels and features you plan to use, rather than assuming they are included in the seat fee. Taxes and any other charges are also outside the seat-only examples below.

A practical estimate can use five Suite Team agents as a worked example. The annual-billed seats are 5 × $55, or $275 per month and $3,300 for a year. That is a baseline, not a final invoice: add applicable AI resolution charges, add-ons, taxes and phone usage after checking current terms. This answers “How much does Zendesk cost per month?” more usefully than a seat price alone: the total depends on seats and the additional products or usage your team selects.

What Zendesk really costs: seat examples

The arithmetic below uses the supplied annual-billing seat prices. Monthly equivalents are the seat rate multiplied by the number of agents; yearly totals multiply that monthly amount by twelve. They exclude taxes, AI resolution charges, add-ons, phone usage and any other charges. Monthly-billed examples use the separate listed monthly prices and are not annual commitments.

One agent

At the annual-billed Support Team rate, one agent is $19 per month, or $228 for a year. At the annual-billed Suite Team rate, one agent is $55 per month, or $660 for a year. At the annual-billed Suite Professional rate, one agent is $115 per month, or $1,380 for a year. For monthly billing, the supplied seat figures are $25, $69 and $149 per month for those same three tiers. Enterprise is excluded because the supplied price is sales-quoted rather than a stated amount.

Five agents

Five Support Team agents cost 5 × $19 = $95 per month on annual billing, or $1,140 for a year. Five Suite Team agents cost 5 × $55 = $275 per month, or $3,300 for a year. Five Suite Professional agents cost 5 × $115 = $575 per month, or $6,900 for a year. At the supplied monthly-billing rates, the corresponding seat totals are $125, $345 and $745 per month. These are seat-only calculations; Suite Team AI resolution charges and other add-ons can increase the bill.

Ten agents

Ten Support Team agents cost 10 × $19 = $190 per month on annual billing, or $2,280 for a year. Ten Suite Team agents cost 10 × $55 = $550 per month, or $6,600 for a year. Ten Suite Professional agents cost 10 × $115 = $1,150 per month, or $13,800 for a year. At the supplied monthly-billing rates, those seat totals are $250, $690 and $1,490 per month. No Enterprise total is shown because its amount is sales-quoted.

When the price may fit

Support Team is the lower-cost listed route when email-focused ticketing is enough. Suite Team's higher seat price buys a broader sourced channel set, including messaging, live chat, telephony and a knowledge base. Professional may be relevant when the listed routing and IVR capabilities matter to the support workflow. Compare the cost of those capabilities with the AI resolution charges and add-ons you expect to use. Zendesk states that optional products and extended features are billed in addition to the base plan.

For a team that wants a flat fee with included AI conversation limits, momo plans start at EUR 0 and include a shared helpdesk inbox on every plan. The model differs: Zendesk's listed service tiers scale by agent seat, while momo's plan fee includes a set monthly AI conversation allowance on paid plans.