Intercom Pricing Calculator: Estimate Your Monthly Cost
The intercom pricing calculator estimates monthly cost from per-seat plan fees and a charge for each Fin outcome; team size alone will not show the full bill. Estimate both parts, then account separately for add-ons and usage-based channels.
Intercom plan prices beside a flat-plan option
Intercom's standard seat rates combine with Fin outcome charges; the momo column shows the closest available plan structure, not an equivalent feature set.
Intercom prices are in USD. Annual-billing figures are monthly seat-price equivalents; the five-seat estimate adds 1,000 Fin outcomes in a month. momo prices are in EUR.
Intercom plan details
How much does Intercom cost? Essential
Essential is Intercom's entry plan for customer support. The listed seat price is $39 per seat per month with monthly billing, or $29 per seat per month with annual billing. It includes Fin, a shared inbox, and ticketing. Fin is not an unlimited-use inclusion: each billable outcome costs $0.99, whether the conversation took place over chat or email. A seat count has no stated minimum or maximum.
Advanced
Advanced costs $99 per seat per month with monthly billing, or $85 per seat per month with annual billing. Its listed features include a workflow automation builder and a private, multilingual Help Center. Fin outcomes add $0.99 each on top of the seat subscription. Advanced is one of the plans available with monthly or annual self-serve billing.
Expert
Expert's listed rate is $139 per seat per month with monthly billing, or $132 per seat per month with annual billing. Its listed features include service level agreements and multibrand Messenger and Help Center capabilities. Fin still costs $0.99 per outcome. Yearly subscriptions are available, but the billing details provided for self-serve plans specifically clarify monthly options for Essential and Advanced, not Expert.
The calculator inputs are plan, seat count, expected Fin outcomes, billing term, and other costs. Start with the recurring seat price, then add outcomes. For example, multiply the expected number of billable outcomes by $0.99 to estimate the Fin charge. The totals are arithmetic examples, not a promised minimum. Those are arithmetic examples, not a promised minimum. Optional Copilot is priced per agent, and Proactive Support Plus has a monthly fee plus possible charges when message use exceeds its allowance. WhatsApp, SMS, bulk email campaigns, and phone can also add usage costs. Chat and inbound support email are included. Treat any estimate as a planning figure rather than a quote: channel use, add-ons, tax, and other account-specific terms may affect the final bill.
$0.99
Fin is priced per outcome, not per answer
A conversation may contain multiple questions, but Intercom charges once for that conversation when a billable outcome occurs. Include outcomes alongside seats when estimating the recurring bill.
Separate the AI usage line from the seat subscription.
Worked estimates
Monthly and annual seat-plus-outcome estimates
These estimates assume 1,000 Fin outcomes each month, at $0.99 per outcome. The monthly-billed column uses monthly seat rates. The annual-billed column uses annual seat rates expressed as a monthly equivalent. The annual total multiplies that monthly estimate by twelve. This is recurring arithmetic, not a quoted invoice; it excludes add-ons, usage-based channels, taxes, discounts, and other charges.
| Plan | Seats | Monthly-billed estimate | Annual-billed monthly equivalent | Annualized total on annual billing |
|---|---|---|---|---|
| Essential | 1 | $39 + 1,000 outcomes | $29 + 1,000 outcomes | Monthly seat rate plus outcome charges |
| Essential | 5 | 5 monthly seat rates + 1,000 outcomes | 5 annual seat rates + 1,000 outcomes | Annual seat fees plus outcome charges |
| Essential | 10 | 10 monthly seat rates + 1,000 outcomes | 10 annual seat rates + 1,000 outcomes | Annual seat fees plus outcome charges |
| Advanced | 1 | $99 + 1,000 outcomes | $85 + 1,000 outcomes | Monthly seat rate plus outcome charges |
| Advanced | 5 | 5 monthly seat rates + 1,000 outcomes | 5 annual seat rates + 1,000 outcomes | Annual seat fees plus outcome charges |
| Advanced | 10 | 10 monthly seat rates + 1,000 outcomes | 10 annual seat rates + 1,000 outcomes | Annual seat fees plus outcome charges |
| Expert | 1 | $139 + 1,000 outcomes | $132 + 1,000 outcomes | Monthly seat rate plus outcome charges |
| Expert | 5 | 5 monthly seat rates + 1,000 outcomes | 5 annual seat rates + 1,000 outcomes | Annual seat fees plus outcome charges |
| Expert | 10 | 10 monthly seat rates + 1,000 outcomes | 10 annual seat rates + 1,000 outcomes | Annual seat fees plus outcome charges |
For each estimate, multiply the listed per-seat rate by the number of seats, then add $0.99 for each billable Fin outcome; at the assumed volume, the outcome component is 1,000 multiplied by $0.99. Annualized totals use annual seat rates and twelve months of the assumed outcome volume. Annual billing is a commitment choice, so compare the payment schedule and contract terms that apply to your account rather than treating the monthly equivalent as a monthly invoice.
This model helps make the trade-off visible. A higher tier may make sense when its listed capabilities, such as Advanced workflows or Expert SLAs, fit the work your team needs to do. Fin outcomes can add meaningful spend as resolved conversations grow, so use your own expected volume rather than assuming every conversation is billable or none are. Add-ons and channels can change the total, and voice pricing requires contacting Sales.
If you want a different cost shape, momo charges a flat plan fee with an included number of AI conversations per month, rather than charging per resolution. For another way to estimate support spend, see the chatbot cost calculator and AI agent cost guide. Its AI answers from your own business content with citations when confident; when it is not confident, it opens a ticket for your team.
momo plans in euros
Each plan has a flat monthly or yearly fee and an included conversation allowance; yearly billing is eleven times the monthly price.
Included: Helpdesk inbox included on every plan, including Free. · AI conversations are limited by plan; paid conversations can hold up to 25 AI replies, and Free conversations up to 10. · No per-resolution fee and no credit packs.
Free
Try momo with real visitors.
€0€0 forever
- 30 AI conversations, one-time
- 1 agent, 1 team member
- Website widget
- Helpdesk inbox
- Basic analytics
- 2 MB of knowledge, 10 sources
Starter
One agent, steady traffic.
€29€27per month
- 500 AI conversations / month
- 1 agent, 2 team members
- Website widget and email
- Helpdesk inbox and Help Center
- Basic analytics
- No momo badge
- 20 MB of knowledge, 50 sources
Growth
More agents, more channels.
€129€118per month
- 2,000 AI conversations / month
- 3 agents, 5 team members
- Slack, Shopify, WhatsApp, Instagram, Messenger
- API, Zapier and webhooks
- Advanced analytics
- 100 MB of knowledge, 200 sources
Scale
High volume, every channel.
€399€366per month
- 6,000 AI conversations / month
- 10 agents, 10 team members
- Every channel
- API, Zapier and webhooks
- Advanced analytics
- 500 MB of knowledge, 1,000 sources
Need more resources or custom solutions? Contact us for Enterprise plans
Intercom pricing calculator FAQs
Check what goes into the estimate before comparing it with a support budget.
Are Intercom’s listed seat prices monthly or annual?
The listed prices include both billing options for Essential and Advanced: monthly seat rates and lower monthly equivalents when billed annually. Expert has listed monthly and annual seat rates, but the billing terms provided for self-serve plans clarify monthly billing for Essential and Advanced. Intercom bills in USD.
How does Intercom charge for Fin outcomes, including handoffs?
Fin costs $0.99 per outcome, with one charge per conversation even if several questions are answered. An outcome can be a confirmed resolution, no further request for help after Fin responds, or a completed workflow, including a handoff. A handoff can therefore count as an outcome.
How can I estimate five Intercom seats and 1,000 Fin outcomes before add-ons?
Multiply five by the listed annual-billing seat rate for your plan, then add the charge for 1,000 outcomes at $0.99 each. This gives the monthly equivalent before other usage and add-ons; multiply that figure by twelve for an annualized estimate. Annual-billing figures are monthly equivalents, not a quoted invoice.
What Intercom add-ons and usage charges can sit outside the seat and Fin estimate?
WhatsApp is charged per conversation, SMS per message, and email campaigns per bulk email sent. Phone use can also add costs, and Fin Voice pricing requires contacting Sales. Optional add-ons can add fees too; the estimate above excludes all of these.
Does Intercom charge for a Fin conversation if the customer stops replying?
It can: no further request for help after Fin responds is one of the billable outcome triggers. The charge is once for the conversation, not once for every answer. Whether a particular conversation meets an outcome trigger affects usage.
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