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momo

AI customer support that knows when to hand over

AI customer support uses AI to help answer customer questions and hand over to a person when needed. Explore support desk choices, AI helpdesk agents, service companies, and automation tools. For store owners and support leads, the key question is how an AI answers from your content and gets a person involved when it is unsure.

Start freeExplore the AI support desk

30

one-time AI conversations on Free

500

AI conversations per month on Starter

2,000

AI conversations per month on Growth

6,000

AI conversations per month on Scale

Choose the support topic you need

Move from the type of support setup you are considering to the guide that covers that topic.

  • Explore AI support desk options in the AI support desk guide.
  • Read about the role of an AI agent in the AI helpdesk agent guide.
  • Explore AI customer service companies.
  • Explore customer service automation tools.
  • Use the guides to navigate support desk, agent, company, and tool topics.

Read the desk guide

AI support desk

Read about the AI support desk topic. Explore the AI support desk guide.

AI helpdesk agent

Read about the AI helpdesk agent topic. Explore the AI helpdesk agent guide.

A practical route through the hub

Use the pages in sequence, or start with the topic that matches your decision.

  1. 1

    Review the AI support desk topic

    Begin with the AI support desk guide when you are exploring support desk choices.

  2. 2

    Read about the AI helpdesk agent

    Continue with the AI helpdesk agent guide for that topic.

  3. 3

    Open the companies and tools topics

    Use the customer service companies guide and automation tools guide to explore those subjects.

AI customer service companies

This page covers AI customer service companies. Explore the companies guide.

Customer service automation tools

This page covers customer service automation tools. Explore the automation tools guide.

Compare support setup criteria

Use these product facts to consider how an AI front line fits with your team's current helpdesk needs.

momoTypical helpdesk
ChannelsWeb chat, email, WhatsApp, Messenger, Instagram, and Slack are supported.Channels depend on the helpdesk.
Team accessPlans include defined team member limits: 1 on Free, 2 on Starter, 5 on Growth, and 10 on Scale.Team access depends on the helpdesk plan.
Pricing modelFlat EUR plan fees include AI conversations, with no per-resolution fee or credit packs.Pricing depends on the helpdesk.
Answer checkingDrafts are checked against business sources; when confidence is low, the AI says it is not sure and opens a ticket.Answer checking depends on the helpdesk.
HostingUse the hosted version or self-host the same code under its source-available license.Hosting options depend on the helpdesk.

Questions support teams ask

A few practical details to consider when choosing an AI customer support setup.

How is AI used in customer support to answer from a website or uploaded documents?

momo retrieves passages from business knowledge, drafts an answer, and checks the draft against those sources. Knowledge can come from a website crawl, PDFs, Word files, plain text, and Q&A pairs.

How can I check which sources an AI answer used?

When momo is confident in an answer, it sends the answer with citations. The citations let a support team see the sources used for that response.

What should an AI support system do when it is unsure?

momo is told to say it is not sure below its confidence line and open a ticket for the team. A teammate can take over the conversation or answer through the shared inbox.

What information should pass from an AI conversation to a human agent?

Handoff collects the details your business chooses before a conversation reaches a human. Teammates can take over the conversation, and the inbox keeps conversations together with contacts, labels, and team members.

How much does AI customer support cost, and can I start free?

momo has a Free plan at EUR 0, Starter at EUR 29 per month, Growth at EUR 129 per month, and Scale at EUR 399 per month. The Free plan includes 30 one-time AI conversations and a helpdesk inbox; paid plans include monthly conversation limits.

Does AI customer support replace human agents?

It can answer when it is confident, but it does not remove the human handoff. When momo is unsure, it opens a ticket so the team can take over and provide the answer.

Start with your support workflow

Try the Free plan with one-time AI conversations and a helpdesk inbox, then decide how the workflow fits your team's support.

Start free