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Customer support chatbot options for your team

A customer support chatbot answers customer questions from your knowledge, with human handoff, channels and related chatbot topics to explore. For store owners and support leads handling repeated questions or building an AI front line.

Start freeExplore free chatbot plans

30

one-time AI conversations on Free

500

AI conversations per month on Starter

2,000

AI conversations per month on Growth

6,000

AI conversations per month on Scale

Choose a chatbot topic

Start with the support task or decision on your mind, then follow the matching guide.

  • For AI alongside a human chat workflow, read AI live chat for customer support.
  • For free business chatbot plans and pricing, explore AI chat bot free.
  • For e-commerce delivery questions, open the delivery chatbot guide.
  • For free AI live chat plans and costs, read AI live chat free.
  • For small business support chat, explore live chat support.
  • For chatbot accuracy, see how to test support answers. For free bot options, compare best free chat bots for business support pricing, including best free chat bots.

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AI live chat

The page covers AI live chat for customer support and what to check. Explore AI live chat.

Free AI chatbot

The page covers free business website chatbot plans and pricing. Explore AI chatbot plans.

Delivery chatbot

The page covers a practical guide to delivery chatbots for e-commerce. Read the delivery chatbot guide.

Free AI live chat

The page covers business plans, limits and costs for free AI live chat. Explore free AI live chat.

How answers move from knowledge to a person

The workflow starts with the information your team already uses and leaves uncertain conversations for human follow-up.

  1. 1

    Bring together the content customers ask about

    Use a website crawl, PDFs, Word files, plain text or Q&A pairs as knowledge. The live chat support and WordPress chatbot pages cover related support topics.

  2. 2

    Retrieve passages and check a drafted reply

    The AI retrieves relevant passages from your knowledge, drafts an answer and checks that draft against those sources before replying.

  3. 3

    Open a ticket for questions that need a person

    Confident answers go out with citations. If the AI is not confident, it says so and opens a ticket in the shared inbox for your team.

Live chat support

The page covers a practical live chat support guide for small businesses. Explore live chat support.

WordPress chatbot

The page covers WordPress chatbot setup, handoff and pricing. Explore WordPress chatbot topics.

Live chat software

The page covers software for AI and human support. Explore live chat software.

Chatbot free trial

The page covers chatbot trial plans, limits and costs. Explore chatbot trial topics.

Compare practical support criteria

Start with the workflow your team needs: channels, conversation pricing, answer checks and where the code can run.

momoOther customer support chatbot options
Knowledge sourcesUse a website crawl, PDFs, Word files, plain text and Q&A pairs.Some chatbot platforms use websites, help centers, documents and support content.
Answer checksThe AI checks its drafted answer against retrieved knowledge and says it is not sure below its confidence line.Some platforms offer knowledge-base indexing.
Human supportThe helpdesk inbox is included on every plan, including Free, and teammates can take over conversations in real time.Some support tools include a shared inbox or human handoff.
Pricing modelA flat plan fee includes a set number of AI conversations; there is no per-resolution fee or credit pack.Pricing models differ across support and chatbot tools.
HostingUse the hosted version or self-host the same source-available code under its licence.Some platforms offer hosted chatbot services.

Paid plans include up to 25 AI replies per conversation; Free allows up to 10. The AI model is chosen through OpenRouter, and self-hosting uses your own model key.

Questions about customer support chatbots

Answers about knowledge, handoff, channels and choosing a topic to explore.

What kinds of business knowledge can a customer support chatbot use?

momo can use a website crawl, PDFs, Word files, plain text and Q&A pairs. This lets a team bring together material it already uses to answer customer questions.

How does the chatbot cite sources and handle questions it cannot answer confidently?

It retrieves passages from your knowledge, drafts a reply and checks the draft against those sources. Confident replies go out with citations; when confidence is too low, it says it is not sure and opens a ticket.

What happens when a chatbot cannot answer confidently?

An uncertain answer opens a ticket in the shared helpdesk inbox. The team can take over any conversation in real time, and a human answer can be saved as approved knowledge with the Teach step.

Which channels and tools can a support chatbot connect with, and what is needed to set it up?

Channels include web chat, email, WhatsApp, Messenger, Instagram and Slack, with conversations in one shared inbox. Add the website widget with one script tag; Shopify order-status action, Zapier, REST API and webhooks are available.

Which free options or trials are available across these chatbot pages?

The linked pages cover free chatbot plans, free AI live chat, free chat bots and chatbot trials. momo's Free plan has 30 AI conversations as a one-time allowance, one agent, one team member and the helpdesk inbox.

Start with the support questions you already know

Try the Free plan and bring customer conversations that need a person into the included helpdesk inbox.

Start free