Build a customer support knowledge base that answers for you
A customer support knowledge base brings together FAQs, SaaS knowledge bases, AI chatbots, self-service portals and software choices. This hub helps store owners and support leads explore how customers can find answers and when to involve a person.
30
one-time AI conversations on Free
500
AI conversations per month on Starter
2,000
AI conversations per month on Growth
25
AI replies per conversation on paid plans
Find the guide for the question in front of you
Move from the type of knowledge or self-service you need to guides about software choices.
- Explore the FAQ software guide for information about FAQ software.
- For SaaS-focused knowledge bases, read the SaaS Knowledge Base guide.
- For AI knowledge base chatbots, open How It Works and How to Choose.
- For an overview of top software choices, visit Top Knowledge Base Software.
- For a software comparison, begin with Knowledge Base Software Comparison.
FAQ software
A guide to FAQ software. Read the FAQ software guide for more information.
SaaS knowledge bases
A practical guide to SaaS knowledge bases. Read the SaaS Knowledge Base guide.
AI knowledge base chatbots
A guide to AI knowledge base chatbots. Read the AI Knowledge Base Chatbot guide.
Top knowledge base software
A guide to top knowledge base software. Read Top Knowledge Base Software.
Move from a support need to a software shortlist
Use the guides in sequence to frame the question, explore a use case and consider software options.
- 1
Start with the software comparison guide
Read the knowledge base software comparison guide to begin exploring the choices for support teams.
- 2
Follow the guide that matches your support work
Move to a guide about FAQs, SaaS, AI chatbots or self-service, depending on the topic you want to explore.
- 3
Continue with reviews and software options
Use the review, top-software and free-software guides as further reading when weighing possible choices.
Self-service portal software
A guide to self-service portal software. Read Self Service Portal Software.
Knowledge base software reviews
A guide to knowledge base software reviews. Read Knowledge Base Software Review.
Customer self-service software
A guide to customer self-service software. Read Customer Self Service Software.
AI and free software
Explore Best AI Knowledge Base Software and Best Free Knowledge Base Software for guides on those topics.
Compare software against your team's needs
Use concrete workflow questions when considering a support tool. The typical helpdesk column describes what to consider, not a claim about any particular product.
Questions about the knowledge base guides
Quick routes to the relevant topic and a practical way to work through the guides.
How do I choose a customer support knowledge base guide?
Start with the Knowledge Base Software Comparison guide to frame the software choice. Then follow a guide for the topic or use case your team wants to explore.
Where can I find the FAQ software guide?
The FAQ software guide covers FAQ software. It is one route through the hub for teams exploring that topic.
Which guides cover SaaS knowledge bases and AI knowledge base chatbots?
Read the SaaS Knowledge Base guide for SaaS knowledge bases. The AI Knowledge Base Chatbot guide covers AI knowledge base chatbots.
Which guides compare or review knowledge base software?
Use the Knowledge Base Software Comparison guide for a software comparison and Knowledge Base Software Review for a review guide. The Top Knowledge Base Software guide is another route to software choices.
Where are the portal, self-service, AI software and free software guides?
Open Self Service Portal Software or Customer Self Service Software for those topics. For AI and free software, use Best AI Knowledge Base Software and Best Free Knowledge Base Software.
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