WhatsApp customer support with an AI agent and shared inbox
WhatsApp customer support means handling customer conversations through WhatsApp. This hub covers contact tools, API cost planning, and a shared-inbox workflow with an AI front line grounded in your content and a human inbox for questions it cannot answer confidently.
5
channels in one shared inbox
500
AI conversations per month on Starter
2,000
AI conversations per month on Growth
30
one-time AI conversations on Free
Build the contact path and support workflow
Choose a way for customers to start a WhatsApp conversation, then plan how your team will handle the conversation when it needs a person.
- Add a WhatsApp chat button to a website as a customer contact path.
- Create a WhatsApp link for customers to start a chat.
- Offer a WhatsApp QR code as a scannable contact route.
- Use the Business API pricing calculator page when planning API costs.
- Bring WhatsApp into a support workflow with other channels in one shared inbox.
- Let an AI answer from business knowledge, with a ticket for the team when it is unsure.
WhatsApp chat button
This page covers a WhatsApp chat button for a website. See the WhatsApp chat button page.
WhatsApp link generator
This page covers a WhatsApp link generator. See the WhatsApp link generator page.
From a customer question to a human handoff
The workflow keeps the answer grounded in your content and gives the team a clear route to take over.
- 1
Bring the customer's question into a supported channel
WhatsApp can sit alongside web chat, email, Messenger, and Instagram in one shared inbox. See the channel map below for the available channels and tools.
- 2
Retrieve business knowledge and check the draft
momo retrieves passages from your content, drafts an answer, and checks that draft against those sources. The knowledge and tools map below shows the kinds of content it can use.
- 3
Answer the question or route it to the team
When confident, momo replies with citations; when it is not, it tells the visitor it is unsure and opens a ticket for the team to review.
WhatsApp QR code generator
This page covers a WhatsApp QR code generator. See the QR code generator page.
WhatsApp Business API pricing calculator
This page covers a WhatsApp Business API pricing calculator. See the API pricing calculator page.
Compare the support workflow with a WhatsApp-only setup
The WhatsApp Business Platform has messaging windows and categories; momo adds a knowledge-based answer workflow and shared inbox for support conversations.
momo plan fees are flat and include a set number of AI conversations. WhatsApp Business Platform messaging charges are separate from momo plan pricing.
WhatsApp customer support FAQs
A few practical distinctions to keep in mind when planning customer conversations and the team's workflow.
What is WhatsApp customer support?
It is the work of receiving and answering customer questions through WhatsApp. For a support team, the workflow also needs a way to route conversations to a person when the question needs human attention.
How can WhatsApp conversations reach a shared inbox?
momo supports WhatsApp as one of several channels in its shared inbox, alongside web chat, email, Messenger, and Instagram. The inbox gives teammates a place to see conversations and take over when needed.
Can an AI agent hand a WhatsApp question to a person?
Yes. momo retrieves business knowledge, drafts an answer, and checks it against those sources. If it is not confident, it tells the visitor it is unsure and opens a ticket for the team.
Which WhatsApp contact tool should I use: button, link, or QR code?
Choose based on the contact route you want to offer: a website button, a WhatsApp link, or a scannable QR code. This hub links to a page for each tool, and each page title describes its topic.
Start building your WhatsApp support workflow
Start free with momo; the helpdesk inbox is included on every plan, including Free.