Run customer support operations without the chaos

Customer support operations cover the support desks, software, customer service tools, and automation that help teams handle customer conversations and handoffs. This hub is for support leads and teams handling recurring questions.

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one-time AI conversations on Free

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2,000

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Find a route through support operations

Start with the support job or software question your team needs to address.

Understand the support desk topic and explore its features and pricing.
Navigate support software topics for ecommerce and startups.
Find the customer helpdesk and customer service CRM topics.
Explore help desk automation and free support desk software.
Continue software evaluation through the top picks, examples, and tools list.

Explore support desk

Support desk

Explore the support desk topic, including how it works, features, and pricing. Read the Support Desk Guide

Support software

Visit the support software topic for ecommerce and startups. Explore support software

Customer helpdesk

Read the customer helpdesk topic on choosing and setting one up. Explore the customer helpdesk guide

Customer service CRM

Find the customer service CRM topic for small teams. Read the CRM guide

From a customer question to a team-owned conversation

These steps show how a knowledge-based AI answer and human follow-up can fit into one support workflow.

1
Bring together the information your team uses
Knowledge can come from a website crawl, PDFs, Word files, plain text, or Q&A pairs. Read the support software topic for its place in the hub.
2
Draft an answer from business knowledge
The AI retrieves passages, drafts an answer, and checks it against those sources. When confident, it answers with citations; the customer helpdesk topic covers the related setup topic.
3
Give uncertain conversations to a teammate
When the AI is not confident, it says so and opens a ticket in the shared inbox. Explore the help desk automation topic for that subject.

Help desk automation

Explore the help desk automation topic for small teams. Read the automation guide

Free support desk software

Visit the topic covering free support desk software, plans, limits, and costs. Explore free support desk software

Top customer service software

Continue with the topic comparing customer service software by team fit. Explore top customer service software

Software examples and tools

Browse the customer service software examples topic and the customer service tools and software list topic. See customer service software examples or explore the tools and software list

Compare support workflows on practical criteria

A helpdesk can bring together ticket handling and multiple support activities. momo answers from business knowledge and hands uncertain conversations to the team.

momoTypical helpdesk

Customer conversationsWeb chat, email, WhatsApp, Messenger, and Instagram connect to one shared inbox.Customer messaging software can centralize conversations from multiple channels in a shared workspace.

Ticket workflowWhen the AI is unsure, it opens a ticket in the helpdesk inbox for a human teammate.Helpdesk software is built around structured tickets, SLAs, and case management.

Knowledge and answersThe AI retrieves business knowledge, checks its draft against sources, and cites sources when confident.Help desk automation features can include knowledge management.

Team collaborationTeammates can take over any conversation, and handoff collects the details the business chooses.Customer messaging software can add routing, automation, and collaboration to a shared workspace.

Questions support teams ask before choosing

The answers below explain how knowledge, handoff, channels, and the shared inbox fit together.

How does the AI answer from a team's own content and cite sources?

The AI retrieves passages from the business's knowledge, drafts an answer, and checks the draft against those sources. When it is confident, the answer goes out with citations. Knowledge can come from a website crawl, PDFs, Word files, plain text, and Q&A pairs.

What happens when the AI is not confident?

The visitor is told the AI is not sure, and a ticket is opened for the team. A teammate can take over the conversation and provide a human answer.

Where do unanswered website conversations go?

They go to the shared helpdesk inbox as tickets for the team to handle. Handoff collects the details the business chooses before a conversation reaches a human.

Which support channels and tools can momo connect?

Web chat, email, WhatsApp, Messenger, and Instagram connect to one shared inbox; Slack is also supported. Available integrations include Shopify's order-status action, Zapier, a REST API, and webhooks. Phone is not available yet.

Can a team use the shared helpdesk inbox on the Free plan?

Yes. The helpdesk inbox is included on every plan, including Free. The Free plan includes 30 AI conversations as a one-time allowance, one agent, and one team member.

Start bringing your support workflow together

Start free and give your team a shared inbox for conversations that need a person.