A helpdesk shared inbox your whole team can work in

A helpdesk shared inbox gives your support team one place to work on customer questions. This hub helps Shopify store owners and support leads explore SaaS, hosted, cloud-based, free, and low-cost helpdesk options. See how momo routes questions the AI cannot answer to a human team inbox.

Start free Explore SaaS help desks

one-time AI conversations on Free

maximum AI replies per paid-plan conversation

maximum AI replies per Free conversation

channels feeding the shared inbox, plus Slack

Find the helpdesk topic you need

Choose a topic to narrow down the kind of support desk you are considering.

Understand the SaaS help desk topic and where to begin. Explore SaaS help desk software.
Explore free help desk options and plan limits. Read about free help desk plans.
Read about hosted help desks for small teams.
Explore cloud-based helpdesk options.
Find pages about free cloud help desks and their costs.
Explore cheap ticketing systems.

Explore free plans

SaaS help desk

Explore the topic of choosing and launching a SaaS help desk. Read about SaaS help desks.

Free help desk plans

Explore free help desk plans, limits, costs, and next tiers. Read about free help desk plans.

Hosted help desk

Explore hosted help desk options for small teams. Read the hosted help desk guide.

Cloud based helpdesk

Explore cloud-based helpdesk options for small teams. Read the cloud based helpdesk guide.

From a customer question to a human reply

Follow the path from an incoming question to a response, then use the hub's topic pages to explore helpdesk choices.

1
A visitor sends a question
Questions can arrive through the website widget, email, or messaging channels. The channels and tools section shows what can feed the shared inbox.
2
The AI checks an answer against team knowledge
momo retrieves relevant passages, drafts a response, and checks it against those sources. Confident answers include citations; read the email and software pages to explore helpdesk topics.
3
Uncertain questions reach a person
When the AI is not confident, the visitor is told it is not sure and a ticket opens for the team. A human reply can be saved as approved knowledge through Teach.

Free cloud help desk

Explore free cloud help desk plans, limits, and real costs. Read about free cloud help desks.

Cheap ticketing system

Explore ticketing system prices, limits, and real costs. Read about cheap ticketing systems.

Email helpdesk software

Explore email helpdesk software through a comparison of tools. Read about email helpdesk software.

SaaS help desk software

Explore SaaS help desk software options for small teams. Read about SaaS help desk software. Compare help desk cloud software. Explore cheap help desk software.

Compare practical helpdesk criteria

Use these product facts to consider how momo's inbox fits your team's workflow.

momoTypical helpdesk

ChannelsWeb chat, email, WhatsApp, Messenger, and Instagram feed one shared inbox; Slack is also supported.Channel options depend on the helpdesk.

Team accessTeammates can take over any conversation. Plans include different team-member limits.Team access and seat limits depend on the helpdesk and plan.

Pricing modelA flat plan fee includes a set number of AI conversations. There is no per-resolution fee or credit pack.Pricing models depend on the helpdesk.

Answer handlingThe AI checks drafts against team sources, cites confident answers, and opens a ticket when it is not sure.Answer handling depends on the helpdesk.

HostingThe hosted version runs at askmomo.eu; the same code can be self-hosted under its source-available licence.Hosting options depend on the helpdesk.

Shared inbox questions support leads ask

What is a helpdesk shared inbox, and how is it different from personal email?

A shared helpdesk inbox gives a team one place to handle incoming customer conversations. With personal email, messages sit in individual inboxes; a shared inbox lets the team work from the same helpdesk inbox.

How can support teams assign ownership and collaborate on conversations?

momo provides contacts, labels, and team members, and a teammate can take over any conversation. Handoff collects the details the business chooses before a conversation reaches a human.

Which support channels and tools can feed a shared inbox?

Web chat, email, WhatsApp, Messenger, and Instagram feed one shared inbox, and Slack is also supported. Shopify has an order-status action, and Zapier, a REST API, and webhooks are available.

How does momo answer from team content and hand off uncertain questions?

It retrieves passages from the business's own knowledge, drafts an answer, and checks that draft against its sources. Confident answers include citations; when it is not confident, the visitor is told it is not sure and a ticket opens for the team.

How do SaaS, hosted, cloud-based, free, and low-cost helpdesk options differ?

These are different topics covered by the linked hub pages, including SaaS, hosted, cloud-based, free, and low-cost helpdesk options. Start with the page that matches the type of option you want to explore.

Start with a shared inbox

The helpdesk inbox is included on every plan, including Free, so your team can see how it handles conversations that need a person.

Start free