SaaS customer support for your team
SaaS customer support covers help desk, outsourcing, cost, virtual assistant and provider topics in one place. For support leads deciding how to handle customer conversations.
30
AI conversations on Free
500
AI conversations per month on Starter
2,000
AI conversations per month on Growth
6,000
AI conversations per month on Scale
Find the support topic you need
Use the topic pages to explore distinct support arrangements without treating software and outsourced services as the same thing.
- Explore help desk support services for small teams with the help desk services guide.
- Read about outsourced customer service in the outsourced service guide.
- Explore customer support outsourcing in the outsourcing models guide.
- Find the customer service outsourcing cost topic in the cost guide.
- Visit the virtual assistant buyer's guide for the customer service virtual assistant topic.
- Explore the outsourcing companies page for the customer support outsourcing companies topic.
Help desk support services
A page about help desk support services for small teams. Read the help desk services guide.
Outsourced customer service
A page about outsourced customer service for e-commerce stores. Read the outsourced service guide.
Customer support outsourcing
A page about customer support outsourcing, costs, models and alternatives. Read the outsourcing guide.
Move from the support problem to a route
Separate the operating model question from the staffing and budget questions, then decide what the team needs to investigate.
- 1
Decide whether your team needs software or an outside service
Help desk software is a tool your team runs; outsourcing means hiring a partner to run support operations. Read the help desk and outsourced service topics to explore those routes.
- 2
Look at outsourcing models and provider choices
If an outside service is under consideration, use the customer support outsourcing and company topics to continue exploring that route.
- 3
Review costs and individual assistance topics
Use the cost and virtual assistant topics to focus your next research on budget information or individual support assistance.
Customer service outsourcing cost
A page about customer service outsourcing costs, rates, models and monthly budgets. Read the cost guide.
Customer service virtual assistant
A page about customer service virtual assistants. Read the virtual assistant guide.
Customer support outsourcing companies
A page about customer support outsourcing companies. Explore the company picks.
Consider how each support route works
Help desk software and a docs-grounded AI desk are different ways to organize support. Compare the operating model and answer workflow that matter to your team.
SaaS customer support questions
What does SaaS customer support include?
It is ongoing help for people using a software-as-a-service product. It can include answering questions, fixing issues and offering product guidance as the service evolves.
How does momo answer questions from our own content and hand off unanswered questions?
The support system retrieves passages from your business knowledge, drafts an answer and checks that draft against those sources. When confident, it sends the answer with citations; when it is not confident, it says so and opens a ticket for your team.
Which channels and tools can a SaaS support team use with momo?
Available channels include web chat, email, WhatsApp, Messenger, Instagram and Slack, with conversations going to one shared inbox. Integrations include Shopify's order-status action, Zapier, Slack, a REST API and webhooks. Phone is not yet available.
Where can I compare customer service outsourcing costs and virtual assistant options?
The customer service outsourcing cost page covers that cost topic. The customer service virtual assistant page covers virtual assistant information.
How do I choose between help desk software and outsourced customer support?
A help desk is software your team runs, while outsourcing means hiring a partner to run support operations. Consider which operating model your team is researching, then explore the matching help desk, outsourcing, cost or company topic. For more detail, read the customer support outsourcing guide.
Start with a support inbox
Try momo with real visitors and let your team take over conversations that need a person.