AI Live Chat Free for Business: Plans and Limits

Free

Free AI live chat for a business costs EUR 0. It includes 30 AI conversations as a one-time allowance, one agent, one team member, a website widget, the helpdesk inbox and basic analytics. The knowledge allowance is 2 MB across up to 10 sources, and the widget displays a momo badge. Free conversations are not a monthly allowance. The inbox is available on every plan, including Free, so the team can take over a conversation or respond to a ticket.

Starter

Starter costs EUR 29 per month or EUR 319 per year. It includes 500 AI conversations per month, one agent and two team members. The website widget and email channel are included, along with the helpdesk inbox, Help Center and basic analytics. Knowledge is limited to 20 MB across up to 50 sources. The widget has no momo badge. The annual price is eleven times the monthly price.

Growth

Growth costs EUR 129 per month or EUR 1,419 per year. It includes 2,000 AI conversations per month, three agents and five team members. Slack, API, Zapier and webhooks are available on this plan, along with advanced analytics. The knowledge allowance is 100 MB across up to 200 sources. The annual price follows the same eleven-month billing basis.

Scale

Scale costs EUR 399 per month or EUR 4,389 per year. It includes 6,000 AI conversations per month, 10 agents and 10 team members. API, Zapier and webhooks are available, and advanced analytics are included. Knowledge is limited to 500 MB across up to 1,000 sources. Shopify is in preview; WhatsApp, Instagram and Messenger are coming soon, not live channels today.

Paid plans have a flat plan fee and an included monthly conversation allowance, not a per-resolution fee or credit packs. Each AI conversation can hold up to 25 AI replies on paid plans and up to 10 on Free. The listed plan details do not state a separate setup, onboarding or add-on charge. Check your budget for any tools or staff time outside the plan rather than assuming those costs are included.

What the monthly and yearly totals look like for free AI chat plans

Choose a plan by matching the work your team needs to handle with its agent, team-member and conversation limits. These examples use the closest listed plan for each team size. They assume the team stays within the included AI conversation allowance and does not add costs for services outside the plan.

A solo support operator could use Starter: EUR 29 for a monthly billing month, or EUR 319 for a year billed annually. Starter allows one agent and two team members, so the solo operator is within the listed team limits. The plan includes 500 AI conversations per month. If the team's monthly use exceeds the included allowance, check the plan's fit before budgeting.

A five-person team fits Growth's five team members and three agents. The plan costs EUR 129 per month, or EUR 1,419 for a year billed annually. It includes 2,000 AI conversations per month. The team should distinguish people who need to be team members from the agent allowance when checking fit. If monthly AI conversation use exceeds the included amount, do not assume an additional conversation rate: the published plan facts give no overage price.

A ten-person team fits Scale's 10 team members and 10 agents. The cost is EUR 399 per month, or EUR 4,389 for a year billed annually, with 6,000 AI conversations per month included. If the team needs more conversations than the plan includes, ask how the service handles that volume before relying on the plan for a higher workload.

These totals are plan fees, not estimates of total support operations. Before choosing, budget separately for any external setup work, connected services or extra staff time your operation requires. Do not treat those checks as momo charges. The flat fee avoids a per-resolution bill, while the included conversation cap still matters: a plan can fit the team size and be too small for its volume. A free trial and a lasting free plan are also different; check whether an allowance renews before forecasting ongoing cost.