Live Chat Comparison: Plans, AI, and Team Costs
This live chat comparison helps small teams choose between tawk.to for free core chat, Tidio for metered chat and automation, LiveChat for per-seat budgeting, Crisp for a workspace bundle, and momo for a docs-grounded AI inbox with human handoff. Compare free-plan limits, seat costs, AI usage meters, and the support workflow your team actually runs.
Compare the operating model before the widget
The figures below are limited to the facts available for these plans. Dated third-party figures are identified as estimates, not presented as current vendor quotes.
Vendor prices and included limits can change. Third-party estimates are dated context, not a substitute for checking a vendor’s current plan before purchase.
Decision criteria
Pricing model: seats, conversations, and AI are different meters
For a quick live chat comparison, first identify which meter drives the bill.
A low entry price does not settle the budget question. Ask what increases the bill: another agent, another customer conversation, an AI resolution, or a visitor reached by an automation flow. A separate Tidio description defines a conversation broadly across live chat, ticket, email, and social channels. That makes a busy-month forecast more useful than comparing only the headline plan price.
LiveChat’s older plan structure is per agent. A third-party October 2026 estimate gives Team at $49 per agent with annual billing, while another comparison says the Starter plan covers one user. New trials now see Text plans, which the vendor describes as per-user plans combining live chat, shared inbox, ticketing, and an AI Agent. Do not combine a legacy seat price with a current Text feature list as if it were one offer. tawk.to’s core chat is described as free, with optional paid add-ons and hired chat agents as a separate service. The workspace-bundle option is described with AI that uses monthly credits.
The service charges a flat EUR plan fee with an included number of AI conversations. Paid plans include 500, 2,000, or 6,000 AI conversations monthly, depending on tier. There is no per-resolution fee or credit pack. A conversation can contain up to 25 AI replies on paid plans and up to 10 on Free. Free’s 30 conversations are one-time, not a monthly allowance.
Winner by budget concern: tawk.to fits a team whose priority is free core chat. Tidio suits teams prepared to track separate automation and AI meters. LiveChat suits teams comfortable budgeting per seat. momo suits teams wanting an included AI-conversation allowance and a predictable flat plan fee; its included volumes still need to match the team’s workload.
momo plans and included AI conversations
Plans are priced in euros, with the helpdesk inbox included on every tier and a flat fee rather than per-resolution billing.
Included: Website widget and shared helpdesk inbox · AI answers based on the business’s own knowledge, with citations when confident · Human takeover of any conversation live · No per-resolution fee or credit packs
Free
Try momo with real visitors.
€0€0 forever
- 30 AI conversations, one-time
- 1 agent, 1 team member
- Website widget
- Helpdesk inbox
- Basic analytics
- 2 MB of knowledge, 10 sources
Starter
One agent, steady traffic.
€29€27per month
- 500 AI conversations / month
- 1 agent, 2 team members
- Website widget and email
- Helpdesk inbox and Help Center
- Basic analytics
- No momo badge
- 20 MB of knowledge, 50 sources
Growth
More agents, more channels.
€129€118per month
- 2,000 AI conversations / month
- 3 agents, 5 team members
- Slack, Shopify, WhatsApp, Instagram, Messenger
- API, Zapier and webhooks
- Advanced analytics
- 100 MB of knowledge, 200 sources
Scale
High volume, every channel.
€399€366per month
- 6,000 AI conversations / month
- 10 agents, 10 team members
- Every channel
- API, Zapier and webhooks
- Advanced analytics
- 500 MB of knowledge, 1,000 sources
Need more resources or custom solutions? Contact us for Enterprise plans
Final decision
Verdict: choose the support workflow, not a listicle label
Choose tawk.to if free core website chat is the main requirement and the team is comfortable evaluating optional add-ons separately. Its core chat is described as free, with optional paid add-ons, including branding. Help material says add-ons are billed monthly and apply to the property where purchased. That can make the starting price attractive, but it does not answer whether the team wants an AI knowledge workflow or a particular shared ticket process.
Choose Tidio if the team wants chat and automation options, and is willing to manage separate limits for human conversations, Lyro, and Flows. The distinction matters operationally: Tidio Flows are described as trigger-based automation for simpler interactions, while Lyro is a separately metered AI agent. A plan allowance that looks adequate for one meter may not cover the others. The evidence available here does not establish the uncertain-answer handoff behavior, so do not assume a particular ticket or live-agent transition from the pricing details alone.
Choose LiveChat when per-agent budgeting is familiar and a dedicated chat workflow is the priority. Keep legacy LiveChat plan figures separate from Text plans: new trials now see Text, described as combining chat, an inbox, ticketing, and an AI Agent. Published third-party estimates for older LiveChat tiers are dated, and they should not be used as a current Text quote.
Choose the workspace-bundle option when it fits the team’s needs. Third-party descriptions identify chat, a shared inbox, knowledge base, and campaigns as part of its bundle, and describe AI as credit-based. Check that the tier’s seat and credit limits fit the team before comparing total cost.
Choose this option when customer answers should draw from the company’s own website and files, cite those sources when confident, and send uncertain questions to the team’s shared inbox. The team can take over live, choose which details handoff collects, and save a human answer as approved knowledge. Plans are in EUR and include a defined AI-conversation allowance. That workflow is a better fit when the support team wants a documented AI front line, rather than a live-chat widget alone.
Live chat comparison FAQs
Check the usage meter and handoff path as carefully as the advertised starting price.
Which live chat software has a genuinely free plan for a small team?
tawk.to core chat is described as free, and Tidio and Crisp are also described as offering free or entry tiers, with limits. momo has a Free plan at EUR 0, with a one-time 30 AI conversations, one agent, one team member, and the helpdesk inbox.
What does Tidio charge for live chat, Lyro AI, and Flows?
A July 2026 third-party estimate lists Tidio Starter at $29 monthly or $24.17 monthly billed annually, with 100 billable conversations. It lists Lyro as an add-on from $39 monthly, or $32.50 billed annually, for 50 AI conversations, and Flows from $24.17 monthly billed annually. These are dated estimates, and Tidio separates human conversations, Lyro AI conversations, and Flows visitors into different meters.
How much does LiveChat cost for five agents?
A third-party October 2026 estimate lists legacy LiveChat Team at $49 per agent per month with annual billing, and says Starter covers one user. That makes the legacy seat-based model relevant to a five-agent budget, but the figure is not a current quote for new trials: new trials now see Text plans, priced per user. Check the plan offered to your account before deciding.
What does tawk.to include for free, and what do its add-ons cost?
Third-party October 2026 coverage describes tawk.to’s core chat product as free. Its help material describes optional branding and calling add-ons, and says add-ons are billed monthly and apply to the property where purchased. One cited help-page price is $348 annually, equivalent to $29 per month.
What happens when a live chat AI cannot answer confidently, and what is a live chat representative?
A live chat representative is a human who responds to a visitor in chat. The escalation path depends on the product’s workflow, so do not infer it from AI pricing alone. With momo, when the draft is below its confidence line, the visitor is told it is unsure and a ticket is opened for the team. A human can take over live, and a human answer can then be saved as approved knowledge. With momo, when the draft is below its confidence line, the visitor is told it is unsure and a ticket is opened for the team. A human can take over live, and a human answer can then be saved as approved knowledge.
Try a docs-grounded support inbox
Start free to see how answers from your own content and unsure-to-ticket handoff fit your team’s support queue.