Free Help Desk Plans for Small Teams

Free: EUR 0

The free plan costs EUR 0 and includes a shared helpdesk inbox, a website widget, basic analytics, one agent and one team member. It also includes 30 AI conversations as a one-time allowance, not a recurring monthly allocation. The knowledge limit is 2 MB across up to 10 sources, and the widget carries a momo badge.

The AI can use a website crawl, PDFs, Word files, plain text and Q&A pairs as knowledge. It retrieves relevant passages, drafts an answer and checks the draft against those sources. When confident, it replies with citations. When it is not confident, it tells the visitor it is not sure and opens a ticket for the team. A teammate can take over a conversation live, and a human answer can later be saved as approved knowledge through the Teach step.

An AI conversation can contain up to 10 AI replies on Free. This matters if a customer returns with several follow-up questions: the plan’s allowance counts conversations, while the reply cap limits how many AI messages a conversation can hold. Free also has one agent and one team member, so it is for a small support setup rather than a larger rota.

Starter: EUR 29 monthly or EUR 319 yearly

Starter includes 500 AI conversations per month, one agent and two team members. It has a website widget, email channel, helpdesk inbox and Help Center, basic analytics, and 20 MB of knowledge across up to 50 sources. The widget has no momo badge. The plan fee is EUR 29 month to month or EUR 319 for a year; yearly billing is 11 times the monthly price. There is no per-resolution fee or credit pack.

Growth: EUR 129 monthly or EUR 1,419 yearly

Growth includes 2,000 AI conversations per month, three agents and five team members. It adds a Slack channel, API, Zapier and webhooks, plus advanced analytics. Knowledge expands to 100 MB across up to 200 sources. Yearly billing is EUR 1,419, equal to 11 times the EUR 129 monthly price.

Scale: EUR 399 monthly or EUR 4,389 yearly

Scale includes 6,000 AI conversations per month, 10 agents and 10 team members. It includes API, Zapier and webhooks, advanced analytics, and 500 MB of knowledge across up to 1,000 sources. The monthly fee is EUR 399, or EUR 4,389 when billed yearly. On paid plans, each AI conversation can hold up to 25 AI replies.

The listed plan fees are flat, with a stated monthly AI-conversation allowance. There is no per-resolution fee and no credit-pack charge. The plan details do not list extra seat prices or add-on prices, so do not assume either a per-seat charge or a separately priced add-on when comparing the stated fees.

What to check before choosing a free help desk

Start by matching the plan’s limits to the work your team actually handles. Check whether the free allowance is one-time or monthly, how many agents and team members can use the inbox, and whether the knowledge and channel limits fit your support setup. For self-hosted software, include hosting and the time needed for installation, patches, backups and uptime in your comparison. A free plan and a free trial are different offers: confirm whether access continues or ends after a set period.

What the plan fee does—and does not—cover

A hosted plan fee is only one part of the decision. For any help desk, consider what work sits outside the subscription: setting up the inbox, preparing useful help content, keeping knowledge current, and deciding who handles conversations that need a person. For self-hosted software, add the server and the work of installation, patches, backups and uptime. Those costs depend on your setup, so a FreeScout total cannot be calculated from a software price alone.

There is a different kind of limit on a free hosted plan: the team may reach its conversation allowance, agent count, source limit or channel needs. A low plan fee is useful only while the included capacity fits the workload. Check whether the plan is a permanent free tier or a trial that later ends or changes. A trial is a way to evaluate a paid service for a limited period, not a continuing free plan.

Worked plan-fee examples

These examples show the published momo plan fees, not a claim that every team size must buy that tier. The plans also set agent and team-member limits, so compare those limits with your staffing model before choosing.

• Solo support setup: Free costs EUR 0 for the one-time allowance of 30 AI conversations. If the solo operator needs a recurring monthly allowance, Starter costs EUR 29 per month or EUR 319 yearly. That is the plan fee, not a per-resolution charge.
• Five-person team: Growth costs EUR 129 per month or EUR 1,419 yearly and includes five team members and three agents, alongside 2,000 AI conversations per month. This matches the stated team-member count, but not five agents; the agent limit is three.
• Ten-person team: Scale costs EUR 399 per month or EUR 4,389 yearly and includes 10 team members and 10 agents, alongside 6,000 AI conversations per month.

The yearly fees use the stated rule: yearly billing is 11 times the monthly price. The examples do not add an unlisted setup fee or support charge. They also do not invent a FreeScout hosting total; its hosting and upkeep are unpriced in the supplied information.

When paying makes sense

Move from a free plan when a one-time allowance is no longer enough, when the team needs more agents or members, or when it needs a paid-tier channel or larger knowledge capacity. If the recurring volume is modest and the one-time Free allowance is enough to evaluate the workflow, paying may not be necessary yet. If the team wants AI to answer from its own content and route uncertain conversations to a human inbox, compare that workflow as well as the headline price. For more on choosing an inbox for a store, see the e-commerce help desk workflow guide.