Customer support integrations and channels for momo
Customer support integrations bring channels and connected tools together for ecommerce owners and support leads. Find pages for customer conversations and tools, and see how AI answers and conversations needing a person fit into one shared inbox.
5
available customer-facing channels, excluding phone
3
integrations listed: Shopify, Zapier, and Slack
25
maximum AI replies in a paid-plan conversation
10
maximum AI replies in a Free conversation
Find the right connection for your support workflow
Use these pages to choose where conversations start and how they reach your team.
- Choose a customer-facing channel page for web chat, email, or social messaging.
- Open the Shopify page for the order-status action.
- See the Slack helpdesk page for the team's support workflow.
- Use the Zapier page to find the relevant integration information.
- Read about the REST API and webhooks for custom connections.
- Review the feature overview for how AI answers and human handoff fit together.
Web chat
The web chat widget gives visitors a place to ask questions on your site. Explore the chat and AI answers page. See the customer support channels guide for connected support.
The email channel uses a custom SMTP or IMAP mailbox. Read about email support.
See how WhatsApp customer support with an AI agent and shared inbox fits your conversations. Explore WhatsApp support.
Messenger
The Messenger page covers customer support through Facebook Messenger with AI and human fallback. Read about Messenger support.
From a customer question to the right support route
Start with the conversation channel, then find the connection or handoff information that fits the question.
- 1
Find where customers start conversations
Review the web chat, email, WhatsApp, Messenger, and Instagram pages to identify the channel relevant to your customers.
- 2
Read the integration page for the task
For Shopify order-status questions, use the Shopify page. For team and workflow connections, see the Slack or Zapier information on this hub.
- 3
Let the shared inbox handle questions needing a person
AI answers from your business knowledge with citations when confident. If it is not sure, the visitor is told and a ticket is opened for the team.
The Instagram page covers customer support through Instagram messages. Explore Instagram support.
Phone
Read what to know about an AI phone agent. Explore the phone support page.
Shopify
The Shopify integration connects the order-status action. Read the Shopify integration guide.
Slack
See the Slack helpdesk page for information about customer support handoffs for your team. Explore Slack support.
Consider how each support desk handles connections
Compare a typical helpdesk workflow with momo's documented channels, pricing approach, and answer handoff.
Help Scout Plus is $45 per user per month.
FAQs about AI customer support integrations
Answers to common questions about channels, listed integrations, and handoff.
Which customer support channels can teams connect through momo?
The customer-facing channels are web chat, email, WhatsApp, Messenger, and Instagram. The channel pages linked above cover each option.
How does the WhatsApp integration work?
WhatsApp is one of momo's customer support channels. Read the WhatsApp page for details about support through this channel.
What does the Shopify integration connect?
The Shopify integration includes an order-status action. The Shopify guide is the relevant page for that connection.
What are examples of customer support integrations in momo?
Examples of customer support integrations in momo include Shopify, Zapier, and Slack. Use the Zapier integration page for relevant details.
How can teams build a custom connection with the REST API and webhooks?
The REST API and webhooks are available for custom connections. The API and webhooks feature page is the place to read about this option.
How do AI customer support integrations route unanswered questions to the shared helpdesk inbox?
AI retrieves passages from the business's own knowledge, drafts an answer, and checks it against those sources. If it is not confident, the visitor is told it is not sure and a ticket is opened for the team.
Connect your support workflow
Start free and explore the channels and integrations that fit your team's customer conversations.