Chatbot pricing, plans, and real costs

ChatBot.com Essential

The available comparison lists Essential at $19 a month with 10 AI resolutions. Vendor plan details instead describe Essential as $19 per user per month, billed annually, and include an AI chatbot, live chat, a shared inbox, and a ticketing system. Those descriptions do not establish the same billing basis, so treat the price and allowance as separate facts rather than assuming the allowance is monthly or per user. Confirm the live plan terms before budgeting.

The stated extra-resolution price is $49.50 for a package of 50. Vendor details say extra packages of 50 can be added from billing settings. Package eligibility and purchase limits can vary by plan, so verify these terms before using an overage estimate as a budget.

ChatBot.com Growth

The comparison lists Growth at $79 with 200 resolutions. Vendor plan details say the plan costs $79 per month and adds 200 AI Agent resolutions, unlimited chat history, and advanced reporting. The vendor details do not say whether the price is billed annually or monthly, so verify the billing cadence before comparing it with a monthly subscription elsewhere.

The extra package price gives a conditional calculation, not a guaranteed bill. If Growth’s 200 resolutions count toward a target of 1,000, sixteen packages of 50 would cover the additional 800 resolutions. Treat this as an illustration only: the quoted package and plan prices do not confirm eligibility or billing cadence. This calculation is about resolutions, not conversations: a conversation may not equal one resolution. It also excludes any seat charges beyond the stated plan, taxes, setup, or human support costs, none of which are established for this calculation.

momo Free

Free costs EUR 0 and includes a one-time allowance of 30 AI conversations, one agent, one team member, a website widget, helpdesk inbox, basic analytics, and up to 2 MB of knowledge across up to 10 sources. The widget carries a momo badge. This is a one-time allowance, not a recurring monthly quota.

momo Starter

Starter costs EUR 29 per month or EUR 319 per year. It includes 500 AI conversations per month, one agent, two team members, a website widget and email channel, an inbox, Help Center, basic analytics, and up to 20 MB of knowledge across 50 sources. The widget has no momo badge.

momo Growth

Growth costs EUR 129 monthly or EUR 1,419 yearly. It includes 2,000 AI conversations each month, three agents, five team members, Slack, API, Zapier and webhooks, advanced analytics, and up to 100 MB of knowledge in 200 sources.

momo Scale

Scale costs EUR 399 monthly or EUR 4,389 yearly. It includes 6,000 AI conversations monthly, ten agents, ten team members, API, Zapier and webhooks, advanced analytics, and up to 500 MB of knowledge across 1,000 sources. Yearly pricing for each paid plan is eleven times its monthly price.

Choosing the right billing unit

Before comparing chatbot subscription plans, write down what your team actually needs to measure: the number of people who need inbox access, the conversations you expect to handle, and whether you want to pay for resolved cases or a fixed allowance. Then match that forecast to the vendor’s stated unit. For example, momo’s Starter allowance is 500 AI conversations per month, while Growth includes 2,000 and Scale includes 6,000. ChatBot.com’s cited allowance is expressed in AI resolutions instead. Those figures answer different questions, so they cannot be ranked as equivalent volumes. Also check the billing period, seat count, and what happens after an allowance is used. A clear comparison separates the recurring plan fee from any usage-based charges and notes which human handoff tools are included.

What really drives the monthly bill

Start with the billing unit. A seat-based plan charges for people using the support tool, whether or not AI resolves a conversation. A conversation-based plan charges for usage as conversations begin or are handled. A resolution-based plan charges when the AI resolves a case, while a credit-based plan draws down an allowance. These meters shift who carries the risk: a quiet month can still cost the same on a seat plan, while a busy month can push a usage-based bill upward. Compare the unit alongside the included volume and overage terms, not just the subscription headline.

Volume is only one part of total cost. Resolution rate affects how many conversations the team still handles. Model or API usage, add-ons, integrations, setup, training, and ongoing maintenance may also matter, especially for a custom build. A published estimate for a custom chatbot gives a broad example of model API and hosting expenses, but those amounts depend on the model, context, architecture, and workload; they are not a quote for every business. Managed service prices also bundle different work, so they are not directly comparable with a software subscription.

Worked bill: 1,000 resolutions, conditionally

Suppose a team considers ChatBot.com Growth and needs 1,000 AI resolutions. The listed Growth allowance is 200, leaving 800 to cover. At 50 resolutions per package, that would require sixteen packages. At $49.50 each, the package total is calculated from the stated package price and number of packages; adding the listed Growth fee gives a conditional period total. Do not treat this illustration as a forecast: the billing cadence and package eligibility must be verified.

This is a conditional illustration, not a prediction: it assumes all sixteen packages can be purchased, are required, and apply to the same period as the plan price. It models 1,000 resolutions, not 1,000 conversations. The calculation excludes unverified seat charges, taxes, setup, and human support costs. The calculation does not model seat charges, which should be confirmed separately for the team size you expect. A five-person team should request the applicable seat and package terms before treating this as its budget.

A comparable fixed-fee view

For a five-person team, momo Growth’s listed fee is EUR 129 monthly or EUR 1,419 yearly, with five team members and 2,000 AI conversations each month. That gives the team a known subscription amount at the included volume; there is no per-resolution fee or credit pack. It is not a like-for-like comparison with 1,000 resolutions, because conversations and resolutions are different units.

For a ten-person team, Scale is EUR 399 monthly or EUR 4,389 yearly and includes ten team members and 6,000 AI conversations monthly. For a solo operator, Starter is EUR 29 monthly or EUR 319 yearly, with two team members available and 500 AI conversations monthly. These are plan totals, not per-seat prices. The yearly figures equal eleven monthly payments, so annual billing lowers the equivalent monthly amount while requiring payment for the year.

A subscription can be worth it when its included limits, channels, knowledge capacity, and handoff workflow fit the support queue. A custom build may suit requirements that cannot be met by a platform, but it brings ownership work: implementation, model usage, hosting, integrations, maintenance, and updates. Compare the recurring bill and the work your team must own, rather than assuming a lower software fee means a lower total cost.