momo is in early access: help shape the open-source AI support desk. Get started
momo

AI customer support solutions by team and use case

Find a support setup for ecommerce, SaaS, small businesses, or agencies, then go to the page for your team's needs. The hub also covers order status, returns, and product questions.

Start freeExplore ecommerce support

30

Free AI conversations, one time

500

Starter AI conversations per month

2,000

Growth AI conversations per month

6,000

Scale AI conversations per month

Route recurring support questions

Choose a topic to find the relevant support solution page.

  • Order status questions, including WISMO, have a dedicated use-case page.
  • Returns questions have a dedicated use-case page.
  • Product questions have a dedicated use-case page.
  • Team pages cover ecommerce, SaaS, small business, and agency support needs.
  • Product details and plan limits have their own pages.

Explore store support

Ecommerce support

Start with the ecommerce support page for an overview of support for online stores. Explore ecommerce support

SaaS customer support

The SaaS solution page is for support needs at software companies. Read about SaaS support

Small-business support

Find the small-business solution page for a practical look at support for a smaller team. Explore small-business support

From a repeated question to a support path

Use the hub to match a support task with the right next page.

  1. Name the task

    Pick the question visitors ask most

    For order status, returns, or product questions, begin with the matching use-case page listed below.

  2. 2

    Match the setup to your team

    Ecommerce, SaaS, and small-business pages help you narrow the topic to your team's support context.

  3. 3

    See how an answer reaches a person

    When momo is unsure, it says so and opens a ticket for the team. A human answer can then be saved as approved knowledge.

Agency support

Use the agency solution page to explore support needs for an agency setup. Explore agency support

Support knowledge and features

See how answers can draw on business knowledge, including website content, files, text, and Q&A pairs. Review support features

Plans and pricing

Compare the plan fees and included AI conversation limits before choosing a setup. Review plans and pricing

Compare plan and answer workflows

A practical look at momo and Gorgias using stated plan and product details.

momoGorgias
Pricing modelmomo uses a flat plan fee with included AI conversations and no per-resolution fee.Gorgias plans range from $10 to $900 per month, with ticket limits.
AI usage costAI conversations are included in the plan fee; it has no per-resolution fee or credit packs.Gorgias AI Agent is priced at $0.90 per automated resolution on annual billing.
Answer checkingIt checks draft answers against retrieved business sources and says it is not sure below its confidence line.Gorgias uses confidence thresholds and an AI-based QA model to reduce hallucination risk.
Human handoffThe flat-fee option opens a ticket when it is unsure, and teammates can take over the conversation in the shared inbox.Gorgias lets teams define rules for handing conversations to a human.

Gorgias prices and AI pricing are stated in US dollars. momo plans are priced in euros.

Questions about these support solutions

How does momo answer from business content and cite sources?

It retrieves passages from the business's own knowledge, drafts an answer, and checks the draft against those sources. When confident, it sends the answer with citations.

What happens when momo cannot answer a visitor?

It says it is not sure and opens a ticket for the team. Teammates can take over in the shared inbox, and a human answer can be saved as approved knowledge.

Which page covers order status or WISMO?

The order-status use-case page is the place to start for WISMO questions. This hub routes visitors to that task page alongside returns and product-question topics.

Where can I review features and pricing?

The features page covers product capabilities, while the pricing page shows plan fees and included AI conversation limits. Plans use a flat fee rather than a per-resolution charge.

Start with the support questions you already get

Start free, then use the team and use-case pages to find the support path that fits.

Start free with momo
AI customer support solutions by team and use case