Free Support Desk Software: Compare Plans

Free: EUR 0

The Free plan includes a website widget and helpdesk inbox, basic analytics, one agent and one team member. It provides 30 AI conversations as a one-time allowance, not 30 conversations every month. The knowledge allowance is 2 MB across up to 10 sources, and the widget carries a momo badge. An AI conversation can contain up to 10 AI replies on Free. There is no monthly renewal of the included conversation allowance stated for this plan, so do not budget it like a recurring monthly quota.

Starter: EUR 29 per month or EUR 319 per year

Starter includes 500 AI conversations per month, one agent and two team members. The plan adds the website widget and email channel, helpdesk inbox, Help Center, basic analytics, and up to 20 MB of knowledge across 50 sources. The momo badge is removed. Paid-plan AI conversations can contain up to 25 AI replies. Yearly billing is 11 times the monthly price, so EUR 319 is the annual charge for the year rather than twelve monthly charges.

Growth: EUR 129 per month or EUR 1,419 per year

Growth includes 2,000 AI conversations per month, three agents and five team members. It adds Slack, an API, Zapier, webhooks and advanced analytics. The knowledge allowance is 100 MB across up to 200 sources. Yearly billing is 11 times the monthly price. The plan's included conversation count is a monthly allowance; an AI conversation can contain up to 25 AI replies.

Scale: EUR 399 per month or EUR 4,389 per year

Scale includes 6,000 AI conversations per month, 10 agents and 10 team members, with API, Zapier, webhooks and advanced analytics. It provides up to 500 MB of knowledge across 1,000 sources. Yearly billing is 11 times the monthly price. The stated pricing model is a flat plan fee with an included conversation allowance: there is no per-resolution fee and no credit packs. All prices are in euros.

How to compare free support desk software

Start by matching the plan's billing unit to the work your team handles. A contact cap, an AI-conversation allowance, a per-resolution charge and an agent limit measure different things; a low headline price may not cover the usage you expect. Check whether an allowance renews monthly or is a one-time allocation, and whether the stated price is per seat or for the whole plan.

Next, compare the practical limits that affect daily support: how many agents can reply, which channels are included, and whether a help center or customer portal is available. A free ticketing system designed for internal IT may not fit a store's customer conversations, even if both products call themselves help desk software. For self-hosted options, count the operational work alongside any software price: the server, SSL, patches and engineering ownership all need a budget.

A worked plan example makes the difference clear: a solo user can start at EUR 0, but the Free plan's 30 AI conversations are provided once. If that user needs a recurring allowance, Starter is EUR 29 for one month and includes 500 AI conversations per month. The figures describe different time bases, so the Free allowance should not be treated as a monthly equivalent.

For a broader comparison of free help desk plans, check limits and next tiers before moving a live support inbox.

What a solo user, five-person team and ten-person team could pay

A useful estimate starts with the billing unit. Some desks charge by agent, some by contact, some by AI resolution or session, and some charge a flat plan fee with an included usage allowance. A self-hosted product may have no software charge but still needs someone to operate it. Do not compare a monthly contact allowance with a monthly AI conversation allowance as if they measured the same work.

For a solo user, the Free plan costs EUR 0. It includes one agent and one team member, but its 30 AI conversations are a one-time allowance. If the solo operator needs a recurring quota, Starter costs EUR 29 for one month or EUR 319 for a year. That is the plan price, not a per-agent charge.

For a five-person team, Growth is the listed plan with five team members and three agents. Its total is EUR 129 for one month or EUR 1,419 for a year. The plan has 2,000 AI conversations per month. The agent limit and team-member limit are different, so a team should check which people need to act as agents rather than assume every team member is an agent.

For a ten-person team, Scale lists 10 team members and 10 agents. The plan costs EUR 399 for one month or EUR 4,389 for a year, and includes 6,000 AI conversations per month. These are plan totals, not totals multiplied by the number of seats.

Avoid treating a contact allowance, AI session, resolution and support ticket as interchangeable. When comparing the top help desk software options, match each vendor's stated billing unit and included volume to the work your team expects. For example, the supplied Featurebase pricing evidence describes a per-seat charge plus a per-AI-resolution charge, while the momo plans have no per-resolution fee. A fair estimate needs the actual usage unit and the team's expected volume.

A paid plan is worth considering when the one-time Free allowance is not enough, when multiple people need to work conversations, or when the team needs a recurring monthly AI allowance and the listed channels or integrations. For self-hosted software, include server operation, SSL, patching and engineering ownership in the budget.