What Is the Best Free Live Chat Software?

Tawk.to: free chat, with optional paid extras

For more options, see our live chat software comparison.

Tawk.to is described as free live chat for a website, mobile app or customizable page. A third-party article reports that it lets a business add agents and properties without extra cost. That same article lists optional chat agents at $1 per hour and widget branding removal as a one-time $19.99 charge per property. Those details are not a complete current price list, so check the terms before budgeting for either extra. The core chat plan is described without a stated monthly or annual subscription price or a defined monthly chat allowance, so confirm both directly before budgeting. Do not turn that missing information into a claim of unlimited usage.

3CX: a reported free plan for up to 10 users

The available plan description says 3CX has a free plan for up to 10 users and can bring Facebook and WhatsApp messages into its interface. It does not establish the conditions for that plan, hosting requirements, or the current paid prices. If those channels matter, check whether the plan terms cover your setup and whether your team can use them as needed. A user cap alone does not tell you the chat volume or support workload the plan can handle.

LiveAgent: one free chat button

LiveAgent’s free live chat plan is reported to include one chat button. Multiple buttons for different departments and canned or predefined answers require a paid plan. Its evidence also mentions free trials across plans, but does not give their duration or a current price for the paid upgrade. A single button may be enough for a small team with one queue; teams separating sales, shipping and returns should include the paid requirement in their comparison. The available detail does not establish the free plan’s agent cap, usage allowance or history retention.

Chaport: multiple sites, one user

Chaport’s free plan allows a widget on as many sites as a business likes, but limits the plan to one user. Paid plans are reported to add automated responders, an API and social integrations, and a 14-day trial is available for a paid plan. The sources do not establish paid prices or the free plan’s chat volume, history or mobile app limits. A store with more than one person answering should treat the one-user limit as a meaningful staffing constraint, even if it runs several sites.

Tidio: check what “50 users” counts

Tidio is reported to offer a free plan for live chat conversations with up to 50 users, as well as a seven-day trial of its Communicator and Chatbots plans. The evidence does not define whether “users” means visitors, distinct people or another unit. That makes the figure difficult to compare directly with plans described by chats or conversations. Ask how the limit is counted and what happens when it is reached before relying on it for a busy store.

Crisp: distinguish Basic from a trial

Crisp’s Basic plan is described as a free option for basic live chat on personal websites. The Pro and Unlimited plans have 14-day free trials, not ongoing free access. If your decision depends on agent seats, conversation limits, inbox history or AI usage, check those terms directly rather than assuming a trial’s capabilities remain available on Basic.

What it really costs: compare the same workload

A useful price comparison starts with the people who need access and the work they are expected to handle. A solo owner, a small support team and a larger team have different seat needs. Chat volume matters too, but a figure such as “500 chats” is not comparable unless each plan defines what counts as a chat and states whether that amount is included. Because these tools describe seats and usage in different ways, compare each plan’s stated limits against the same team size and expected workload rather than assuming the limits are equivalent.

One usable price calculation is available for LiveChat Business, whose evidenced price is $59 per agent per month. At that rate, a solo user costs $59 per month, a five-person team costs $295 per month, and a ten-person team costs $590 per month. Multiplying those monthly figures by twelve gives annual totals of $708, $3,540 and $7,080, respectively, if the same monthly rate applies throughout the year. These are seat-cost calculations, not a verified comparison for a team handling 500 chats: the evidence does not establish whether the plan’s usage terms fit that workload or whether annual billing changes the price.

For Tawk.to, the evidence reports $1 per hour for an optional chat agent and a one-time $19.99 branding-removal charge per property. There is no stated number of agent hours for a solo user, five-person team or ten-person team, so adding a monthly staffing total would require inventing a workload. The branding fee is a separate one-time charge, not a monthly seat price. For the other named free plans, compare the published seat limits directly; the details here do not support a like-for-like paid team total.

For momo, the Free plan costs EUR 0 and includes one agent with 30 AI conversations as a one-time allowance. It is useful to a solo operator who wants to see how answers grounded in their own content and a human inbox work. It is not a monthly allowance, and it should not be budgeted as a recurring free volume of AI conversations. When that one-time allowance is not enough, paid plans have monthly conversation allowances and fixed EUR fees; their rates and included limits appear below.

A free plan is worth choosing when its ongoing limits match the actual queue and the people answering it. For website-specific options, compare free live chat plans for websites. A trial is useful for evaluating a paid workflow, but it does not provide an ongoing free option. Before relying on either, check the seat rule, the unit behind the usage cap, whether the features your team needs are included, and what happens when a limit is reached. For teams concerned about surprise bills, distinguish fixed plan fees from hourly staffing, per-property charges and any usage-based add-ons.