Best Live Chat Apps Free: Compare Plans and Costs

Smartsupp

The supplied pricing comparison says Smartsupp starts at $19 per month and records that prices were read from Smartsupp’s own pricing page on September 1, 2026. It does not provide a verified monthly or annual breakdown for the entry plan, its agent or conversation limits, seat minimums, or add-on costs. The comparison says removing branding is bundled into a higher tier, but it does not identify that tier’s price. Treat the starting figure as an entry-price reference, not a complete estimate for a team with particular needs.

Before choosing a plan, check the current terms for the number of agents, included conversations, branding, and any paid AI features that matter to your workflow.

Tidio

No current Tidio pricing, billing period, free-plan allowance, seat limit, usage cap, or add-on cost is verified in the supplied information. That means there is no responsible way to give a monthly or annual total, or to say whether a free plan will cover a particular support team. Compare the plan details directly before treating a free starting point as your expected cost.

Zendesk: compare plans for your team

No current Zendesk plan price or free-plan limit is verified in the supplied information either. Agent counts, conversation or usage limits, billing terms, and add-ons cannot be compared here without verified plan details.

tawk.to: free chat app details

The supplied overview describes tawk.to as free, with unlimited agents and users, and says it displays branding by default. It also says removing that branding is a paid add-on and optional AI assist costs extra. No price for those add-ons, annual billing amount, conversation limit, or detailed plan schedule is verified. A free base plan may therefore not equal a free setup if removing branding or using optional AI is important to your team.

Across these options, compare the total setup you actually need: seats, chat volume, branding, AI, and what happens when a visitor needs a human. If you are searching for free chatting apps, focus on the tools built for customer support rather than messaging friends or strangers. The verified information is not enough to calculate comparable full costs for the named competitors. For the featured plans, the fee and included AI conversation allowance are explicit: the inbox is included on every plan, while the Free plan’s 30 AI conversations are a one-time allowance rather than a monthly one. For more options, see free live chat software and live chat services compared.

What it costs for different team sizes

A useful estimate starts with the people who need to answer, the channels they use, and whether you need AI answers or a shared place for unresolved conversations. The examples below use the published plan prices and included team-member counts. They are plan totals, not per-person prices.

Solo support: Starter costs EUR 29 per month, or EUR 319 for a year. It includes two team members, one agent, the website widget and email channel, a helpdesk inbox and Help Center, basic analytics, and 500 AI conversations per month. A solo owner can use the included second team-member place for another teammate if needed. Free costs EUR 0, but its 30 AI conversations are one-time, with one team member and one agent.

A five-person team: Growth costs EUR 129 per month, or EUR 1,419 for a year. It includes five team members and three agents, with 2,000 AI conversations per month. The plan also includes a Slack channel, API, Zapier and webhooks, plus advanced analytics. Starter includes two team members, so Growth is the listed plan that covers five people.

A ten-person team: Scale costs EUR 399 per month, or EUR 4,389 for a year. It includes ten team members and ten agents, with 6,000 AI conversations per month, API, Zapier and webhooks, and advanced analytics. This total is a flat plan fee, not ten separate seat charges.

On yearly billing, the annual total is eleven times the monthly price. Choose a larger plan when its included team capacity, AI conversation allowance, or listed capabilities match the work you need to cover—not simply because more people might join later. An included allowance also makes it easier to see the plan cost in advance: there is no per-resolution fee or credit packs. A conversation can hold up to 25 AI replies on paid plans and up to 10 on Free.